Field Application Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Roche Diagnostics Corporation seeks a Field Application Specialist at its Indianapolis, Indiana location.

Duties: Within global healthcare technology companies service business territory as a product expert in the company’s proprietary clinical data analysis equipment by providing application knowledge and technical support. Perform onsite installation, service, and repair of equipment, including field support in mechanical, hardware, software, and networking failures. Oversee and assess the quality of the installation work; provide feedback to management in timely and accurate manner with the company’s customer relationship management tools. Monitor business customers’ equipment performance and resolve most routine issues. Schedule and perform preventive maintenance. Determine the most cost-effective repair/resolution to minimize business customers’ downtime. Diagnose mechanical, hardware, software, and networking failures using company standard procedures. Provide analysis, feedback, and recommendations on product failure trends and serviceability issues.

Education and Experience Requirement: Requires a Bachelor’s degree or a foreign degree equivalent in Medical Technology, Information Technology, Computer Science, Biology or closely related field and 2 years of experience as a Field Service Specialist, Medical Information Technologist or closely related position.

Special Skills Requirement:

2 years of experience must include each of the following:

• Pre-analytical sample and system overview including pre-analytical sample preparation, system, reagents and software overviews, and hands-on guidance for the analytical process.
• Electrowetting and e-sensing detection technology
• Clinical overviews (e.g. sepsis and respiratory pathogens)
• Molecular biology techniques such as: PCR (Polymerase Chain Reaction), - qPCR (Quantitative PCR), RT-PCR (Reverse Transcription PCR), Deoxyribonucleic acid (DNA) / ribonucleic acid (RNA) Extraction
• In Vitro Diagnostic (IVD) Instrumentation Expertise: including knowledge of Diagnostic assays (e.g. PCR-based, immunoassays); and Calibration, maintenance, and performance verification of molecular diagnostic equipment
• Sequencing Technologies (Next Generation Sequencing (NGS), Sanger sequencing)

The position allows 100% telecommuting from anywhere within Tampa Bay area of Florida. #LI-DNI #DNI

Worksite: 9115 Hague Road, Indianapolis, Indiana 46256

The expected annual salary range for this position based on the primary location for this position of Indianapolis, Indiana is $99,072 to $134,000 per year. Actual pay within the range will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits (https://roche.ehr.com/default.ashx?CLASSNAME=splash )

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.