Operations Manager

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This will be a full-time seasonal role beginning in April 2027. 

The Denali Cabins Operations Manager assists the Hotel Manager with daily property operations, with primary responsibility for front desk and housekeeping, along with food and beverage support and Denali Backcountry Adventure (DBA) guest service support. 

This hands-on leadership role ensures efficient arrivals and departures, clean and guest-ready accommodations, well-trained teams, and consistent, welcoming service. The Operations Manager oversees scheduling, training, coaching, performance management, and weekly timekeeping for assigned employees. 

Working closely with the Hotel Manager, food and beverage leadership, DBA leadership, the Logistics & Transportation Manager, and maintenance leadership, this position coordinates guest needs, staffing, room readiness, and operational priorities. Food and beverage and DBA responsibilities are supportive; direct management of those operations remains with their designated leaders. 

ROLE & RESPONSIBILITIES 

• Lead daily front desk operations by supervising team members, managing schedules, training and coaching employees, and ensuring exceptional guest service, operational efficiency, and adherence to service standards. 

• Oversee guest arrival and departure processes, including registration, room assignments, accessibility accommodations, record maintenance, payment processing, and coordination with other departments to ensure a seamless guest experience. 

• Serve as the primary point of contact for guest relations by responding to comments, resolving complaints and service issues, communicating transportation and property information, and escalating significant concerns as needed to ensure timely and satisfactory resolution. 

• Lead housekeeping operations by managing staffing, schedules, daily assignments, and quality standards to ensure guest accommodations and public spaces consistently meet cleanliness and presentation expectations. 

• Oversee room readiness by coordinating with housekeeping and front desk teams, conducting inspections, and implementing corrective actions to maintain service and brand standards. 

• Train and support housekeeping team members on cleaning procedures, sanitation practices, equipment use, and operational efficiency while assisting with room preparation and cleaning as needed. 

• Manage housekeeping inventories and facility readiness by maintaining lodging supplies, monitoring room status, and coordinating maintenance needs to support timely repairs and guest satisfaction. 

• Partner with food and beverage leadership to deliver exceptional guest experiences by coordinating service schedules, dietary accommodations, special events, and communication between operational teams. 

• Support food and beverage operations through staffing coordination, service coverage, event setup, inventory support, and other operational needs to ensure smooth daily execution. 

• Promote compliance with food safety, sanitation, and responsible alcohol service standards while communicating guest feedback and service concerns to support continuous improvement. 

• Support DBA leadership with guest inquiries, arrival preparation, check-in assistance, and guest communication as requested. 

• Ensure front desk employees have current, approved information about DBA offerings, meeting locations, departure requirements, and schedules. 

• Assist with communicating guest counts, special requests, and relevant guest information to DBA leadership and the logistics team. 

• Help guests prepare for scheduled departures and direct them to designated meeting or loading areas. 

• Relay delays, schedule changes, and service updates promptly using information provided by DBA leadership. 

• Maintain clear responsibility boundaries: DBA leadership retains responsibility for DBA operations, driver supervision, and operating decisions. 

• Lead and develop front desk and housekeeping team members through onboarding, training, coaching, performance management, and employee development initiatives that support operational excellence and guest satisfaction. 

• Manage workforce planning by creating schedules, overseeing staffing coverage and daily priorities, approving time records, and balancing operational needs with labor budgets. 

• Foster a culture of accountability, teamwork, and respectful communication by conducting departmental pre/post shift meetings, providing regular performance feedback, and addressing employee relations and conduct matters in partnership with leadership and the People Team. 

• Coordinate daily departmental operations and resources to ensure efficient service delivery, strong team performance, and alignment with property goals and guest expectations. 

• Partner with the Hotel Manager to support daily property operations, cross-functional coordination, and effective communication among departments to ensure a seamless guest and employee experience. 

• Coordinate maintenance, logistics, and operational readiness activities, including issue tracking, emergency communications, and seasonal opening and closing preparations. 

• Assume designated leadership responsibilities in the Hotel Manager's absence, ensuring continuity of operations, service standards, and team support. 

• Monitor departmental labor, supply usage, and operating expenses to ensure alignment with approved budgets while identifying opportunities to improve efficiency and service delivery. 

• Ensure compliance with company purchasing, inventory, cash-handling, payment security, and financial reporting procedures, maintaining accurate records and timely reconciliations. 

• Support overall property operations by assisting with ordering, operational reporting, continuous improvement initiatives, and cross-departmental needs as required. 

• Promote the safety and security of guests and employees. 

• Reinforce company policies and applicable hospitality safety, cleaning, and sanitation standards. 

• Identify, document, and report hazards, incidents, and maintenance concerns. 

• Ensure assigned employees understand emergency procedures and reporting expectations. 

• Participate in emergency response within training limits and established procedures. 

• Maintain professional appearance, punctuality, and readiness for work. 

• Perform other duties as assigned. 

REQUIRED SKILLS & QUALIFICATIONS 

• Demonstrated hospitality experience with supervisory responsibility, particularly in front desk, housekeeping, or rooms operations. 

• Strong leadership skills and the ability to train, schedule, coach, and manage seasonal employees. 

• Working knowledge of room readiness, guest-service procedures, housekeeping standards, and general hotel operations. 

• Familiarity with food and beverage service and the ability to provide operational support. 

• Strong organizational skills, attention to detail, and sound judgment. 

• Ability to manage competing priorities, resolve problems, and work effectively under pressure. 

• Excellent interpersonal and guest-service skills. 

• Strong verbal and written communication skills. 

• Ability to work independently and collaboratively with minimal supervision. 

• Proficiency with standard office software and the ability to use property management, reservation, and timekeeping systems. 

• Ability to learn and communicate company policies, property services, and approved DBA guest information. 

• Current Training for Alcohol Professionals (TAP/TAPS) certification, or ability to obtain it before the first day of work. 

• Working knowledge of food, beverage, and hospitality services and operations – must have or obtain Alaska Food workers card (ServSafe Food Protection Manager accepted in lieu) 

• Current CPR and First Aid certification by the first day of work, Wilderness First Responder, desirable)  

• Willingness to work varied shifts, weekends, holidays, and extended hours as needed. 
• Experience supervising both front desk and housekeeping teams. 

• Experience in seasonal Alaska hospitality or remote-property operations. 

• Experience supporting food and beverage service or tour-related guest services. 

• Knowledge of Denali-area attractions, activities, and transportation options. 

• Experience with seasonal property openings and shutdowns. 
• Work takes place in offices, guest accommodations, housekeeping areas, dining and service spaces, and outdoor environments in variable Alaska weather. 

• The role requires a flexible schedule and may include urgent operational coverage outside regular working hours. 

• Duties may involve standing, walking, bending, and assisting with room preparation, supplies, or service setup. 

• If using company-provided housing, employees must live respectfully in shared accommodations. 

• Essential functions must be performed with or without reasonable accommodation. 

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.