Levi Strauss & Co.

Inventor of blue jeans, sustainable apparel

Engineer 1 - Systems Reliability Engineering

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

At least 3 years of experience in IT production support, application operations, platform engineering, or Site Reliability Engineering.
A bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
Experience supporting business-critical enterprise applications, PLM, MDM, enterprise data, or integration platforms, with the ability to learn application-specific processes.
Understanding of APIs, middleware, queues, batch processing, file feeds, data controls, and upstream and downstream dependencies.
Knowledge of IT service management (ITSM), incident and change practices.
Experience using AI copilots or automation responsibly, verifying results, and escalating uncertainty.

Responsibilities

Provide hands-on production support for Product Creation and Master Data platforms, including FlexPLM, DaVinci, Infor Nexus, MDM services, and related integrations.
Support enterprise applications, APIs, middleware, queues, batch processes, and file feeds; investigate incidents, document evidence, and escalate complex issues to the technical lead.
Monitor application health, queue age, interfaces, alerts, and data-control indicators; follow agreed escalation paths when service or business deadlines are at risk.
Maintain accurate incident records, runbooks, dependency maps, and knowledge articles; participate in root cause analysis and blameless post-incident follow-up.
Follow agreed ways of working for incident, problem, and change management, peer-reviewed changes, release validation, recovery procedures, and clear cross-region handovers.
Use approved Agentic AI tools for investigation, knowledge retrieval, and runbook assistance; validate outputs, protect sensitive data, and obtain required approval before operational actions.
Collaborate with product, engineering, infrastructure, enterprise data, ERP, and business teams; identify repetitive work and contribute tested automation improvements.

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Introduction

As an Engineer I, Systems Reliability Engineering, you will provide hands-on production support for Product Creation and Master Data platforms, including FlexPLM, DaVinci, Infor Nexus, MDM services, and related integrations. This ML06 role, based in GCC Mexico, reports directly to the ML08 Manager, Systems Reliability Engineering, LATAM. Working with the regional technical lead, you will protect availability and data integrity through disciplined support, observability, documentation, automation and responsible use of Agentic AI.

About the Job

Support enterprise applications, APIs, middleware, queues, batch processes and file feeds; investigate incidents, document evidence and escalate complex issues to the ML07 technical lead.
Monitor application health, queue age, interfaces, alerts and data-control indicators; follow agreed escalation paths when service or business deadlines are at risk.
Maintain accurate incident records, runbooks, dependency maps and knowledge articles; participate in root cause analysis and blameless post-incident follow-up.
Follow agreed ways of working for incident, problem and change management, peer-reviewed changes, release validation, recovery procedures and clear cross-region handovers.
Use approved Agentic AI tools for investigation, knowledge retrieval and runbook assistance; validate outputs, protect sensitive data and obtain required approval before operational actions.
Collaborate with product, engineering, infrastructure, enterprise data, ERP and business teams; identify repetitive work and contribute tested automation improvements.

About You

3+ years of experience in IT production support, application operations, platform engineering or Site Reliability Engineering.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
Experience supporting business-critical enterprise applications, PLM, MDM, enterprise data or integration platforms, with the ability to learn application-specific processes.
Understanding of APIs, middleware, queues, batch processing, file feeds, data controls and upstream and downstream dependencies.
Knowledge of ITSM, incident and change practices; experience using AI copilots or automation responsibly, verifying results and escalating uncertainty.

LOCATION

Mexico, D.F., Mexico

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.

About the Company

Levi Strauss & Co.

Inventor of blue jeans, sustainable apparel

Levi Strauss & Co designs and markets apparel, most famously Levi’s blue jeans, along with brands Beyond Yoga and Levi Strauss Signature. The company creates denim and other clothing by designing fabrics, fits, and details (such as rivets, stitching, and washes) that people wear for everyday life. Its products work by combining durable materials, practical features, and consistent sizing to produce long-lasting jeans and casual wear that people can express themselves in. The company differentiates itself through a long history dating to 1873, a track record of setting labor and environmental guidelines in manufacturing, a portfolio of recognizable brands, and a commitment to ethics and sustainability. Its goal is to use its brands and influence to promote self-expression while embedding sustainability and responsible practices across its operations and supply chain.

Company size: 10,001+
Company stage: IPO
Headquarters: San Francisco, CA
Founded: 1853

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