Customer Service Representative

Job Description

ABOUT THE JOB
This job is for people who can multi task and thrive in a fast paced environment. Our goal is to get every pizza to our customers as fast as safely possible by operating efficiently in the store and we need more great team members to accomplish this. We are looking for highly motivated applicants who rise to the occasion when business demands. A competitive nature is a must. We are searching for qualified customer service representatives with personality, people skills, and a desire to serve.
We are very flexible with hours and can accommodate a schedule that requires only 1 shift per week or as many as 5-6 shifts per week. Both daytime and evening shifts are available.

ADVANCEMENT

Many of our team members began their careers as delivery drivers or customer service representatives and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager of Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world and every neighborhood requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 16 years of age or older
General job duties for all store team members

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, and walk-in cooler
• Prepare product
• Receive and process telephone orders
• Complete any required paperwork
• Clean equipment and facility daily
• Maintain store equipment

TRAINING

• Orientation and training provided on the job
• Training will focus on:
  • Taking orders
  • Labeling boxes
  • Making pizzas

COMMUNICATION SKILLS

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

ESSENTIAL FUNCTIONS/SKILLS

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen

Qualifications

Additional Information

WORK CONDITIONS

Exposure to:

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas
• Sudden changes in temperature in work area and while outside
• Fumes from food odors
• Exposure to cornmeal dust
• Cramped quarters including walk-in cooler
• Hot surfaces/tools from oven and hot plates up to 500 degrees or higher
• Sharp edges and moving mechanical parts

SENSING

• Talking and listening on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces

TEMPERAMENTS

• The ability to direct activities
• Perform repetitive tasks
• Work alone and with others
• Work adequately under stress
• Meet strict quality control standards
• Work well with others
• Satisfy unhappy customers
• Analyze and compile data
• Make judgments and decisions
• Problem Solving

PHYSICAL DEMANDS

• Standing
  • Most tasks are performed from a standing position
  • Height of most work surfaces is between 36 and 48 inches
• Walking/Jogging/Running
  • For short distances or for short durations
• Sitting
  • Paperwork is normally completed in an office at a desk or table
• Lifting
  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
  • Cases are usually lifted from floor and stacked onto shelves up to 72” high
• Carrying
  • Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves
  • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
• Pushing
  • To move trays which are usually placed on dollies
  • A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push
• Climbing
  • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
• Stooping/Bending
  • Forward bending at the waist is necessary at the pizza assembly station
  • Toe room is present, but workers are unable to flex their knees while standing at this station
  • Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day
  • Forward bending is also present at the front counter and when stocking ingredients
• Crouching/Squatting
  • Performed occasionally to stock shelves and to clean low areas
• Reaching
  • Reaching is performed continuously; up, down and forward
  • Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves
  • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes
  • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
• Hand Tasks
  • Eye-hand coordination is essential. Use of hands is continuous during the day
  • Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists
  • Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter
  • Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes
  • Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
  • Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel