Diagnostic Tools Technical Program Specialist

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

Key Responsibilities

• Act as primary technical owner of Allison’s Diagnostic and reprogramming tools – submitting detailed Change Requests for new features that are requested, conducting validation and testing, managing prioritized backlog of development efforts, and acting as the primary source of customer support within Allison.
• Integrating Voice of the Customer, competitive data, Critical Market and Customer Requirements to develop successful Digital Tools.
• Lead weekly Cross-Functional Team meetings to solicit feedback on tools-related issues and develop/own plans to resolve them.
• Represent Aftermarket and Service Engineering on cross-functional teams governing software updates, such as the Controls Systems Team, Controls Current Product Improvement Team, and OEM Service Tool Integration Team
• Present trainings to users and internal stakeholders when new features are added into the Diagnostic tools.
• Author Technical Publications corresponding to tools releases, keep training content current, and maintain the Allison DOC User Manual stored on the Allison HUB.
• Other duties as assigned

Qualifications

Required:

• Bachelors Degree in Electrical or Mechanical Engineering (MBA is a plus)
• Experience with vehicle communication protocols (CAN, J1939, and/or UDS) and heavy-duty vehicle applications and diagnostics
• Takes ownership and accountability for success of Diagnostic program. Self-motivated, able to define objectives, set priorities, and deliver results

• Effectively and clearly communicate with global and cross-functional teams, in both written and verbal means

Preferred:

• Strong service channel focus
• Project / Program management experience for related products
• High level of interpersonal skills to work effectively with others
• Demonstrated ability to achieve results
• Ability to own, execute, and manage multiple tasks
• 5+ years of experience in related field

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [email protected].

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.