C

Conduent

BPO and digital solutions provider

Payment Processing Associate

Full-TimeUpdated
$16.50/hr
Entry
East Lansing, MI, USA
In PersonOnsite in East Lansing, Michigan.
Clerical & Data EntryData Entry

About the job

Requirements
  • A high school diploma or GED is required.
  • Strong communication and customer service skills are required.
  • Ability to work in a fast-paced call center environment is required.
  • Experience with Microsoft Excel is required.
  • Ten-key experience is required.
  • Reliable attendance and a strong work ethic are required.
  • A background check and fingerprinting are required.
  • Passing a key test is required.
Responsibilities
  • Ensure the accuracy and completeness of data and assigned work.
  • Compare lists of numbers and identify mismatches or errors.
  • Process payments and perform data entry.
  • Handle multiple assignments.
  • Maintain confidentiality, informational accuracy, and production standards.
  • Work under strict deadlines.
  • Research problematic payments.
  • Provide administrative and clerical support for business operations, review payments, enter material from source documents into a computer database, and provide data-entry production services to client operations.
Desired Qualifications
  • Banking and payment experience is preferred.

About the company

Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.

Company Size

10,001+

Company Stage

IPO

Headquarters

Florham Park, New Jersey

Founded

2017

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Simplify's Take

What believers are saying

  • September 30, 2026 ASCEND targets $120 million cuts and 10% EBITDA margins by 2028.
  • Conduent won Virginia Medicaid renewal and New Mexico replacement, expanding recurring government revenue.
  • Conni AI shows 86% self-service resolution and 70% faster code review.

What critics are saying

  • Q2 2026 revenue fell 11.9%; continuing operations produced only $16 million EBITDA.
  • Texas Supreme Court still weighs Conduent's Medicaid orthodontic scandal, risking judgment and reputational damage.
  • January 2025 data-breach settlement remains unapproved, while debt reduction depends on divestiture closings.

What makes Conduent unique

  • Conduent runs Medicaid systems for New Mexico and Virginia, replacing decades-old legacy platforms.
  • Google Cloud's Gemini powers Viewpoint, adding defensible GenAI for eDiscovery and breach response.
  • ASCEND concentrates Conduent on government, healthcare, and financial operations with long-tenured clients.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Paid Vacation
  • Paid Holidays
  • 401(k) Company Match
  • Flexible Work Hours
  • Hybrid Work Options

Company News

BridgeTower Media
Oct 30th, 2026
Conduent to lay off 113 Newark employees in tolling business sale.

Conduent to lay off 113 Newark employees in tolling business sale. Florham Park-based company is selling the division to Quarterhill for $70M The basics: * Conduent will lay off 113 Newark employees Jan. 21, 2027 * Company selling tolling business to Quarterhill for $70M, 7% equity stake * Employees supporting the business received job offers from Quarterhill * Conduent targeting $100M in annual savings through a restructuring effort Conduent plans to lay off 113 employees in Newark as part of the $70 million sale of its tolling business to Canadian transportation technology company Quarterhill Inc. According to Conduent, the downsizing will impact a unit focused on providing technology-led and automated business process services for local, state and federal government agencies. In a statement to NJBZ, a spokesperson said, "Employees supporting the business received employment offers from Quarterhill. Certain roles that do not transfer with the business are being eliminated. "We recognize the impact these changes have on affected employees and are committed to treating them with fairness and respect. Eligible employees will receive separation benefits in accordance with applicable policies and requirements," they said, adding, "We are grateful to these employees for their contributions." Tech offerings. Conduent launched in 2017 as a spin-off from Xerox. It specializes in digital solutions and services for the commercial, government and transportation sectors. Its technology offerings across cloud computing, artificial intelligence, machine learning, automation, and advanced analytics aim to enhance operations and reduce costs of clients. Solutions provided by Conduent range from administering government payments and managing customer service operations to handling human resources functions. The company says it handles approximately $80 billion in government payments and 2 billion customer service interactions annually. As of June, Conduent had about 48,000 employees across two dozen countries. Taking a toll. Earlier this year, the company launched a broader effort to accelerate growth, modernize technology, improve service delivery and streamline support functions. It hopes to generate at least $100 million in annual savings by the first half of 2027. As part of that campaign, Conduent agreed to sell its tolling business to Quarterhill in exchange for $70 million and a 7% equity stake. The deal is expected to close before the end of 2026. With operations in the U.S. and the U.K., Conduent's tolling unit provides electronic toll collection, payment processing, vehicle identification and enforcement technology. According to the company, the business supports more than 14 million transactions per day. The move follows Conduent's sale of its public transit business to technology firm Modaxo for $164 million. That deal closed Oct. 1, according to the company. Together, both divestitures were expected to generate $234 million in gross cash proceeds. Conduent has said it plans to use most of that money to pay down debt and focus on its remaining businesses. Simplifying its portfolio. Conduent President and CEO Harsha Agadi recently shared, "This tolling transaction, alongside the previously announced Public Transit agreement, advances our strategy to simplify our portfolio, sharpen focus on our core businesses, and strengthen our financial foundation. We are continuing our strategic journey to enhance long-term value creation, including simplifying our business, strengthening the balance sheet, and increasing sustainable free cash flow." Other recent NJ workforce reductions. Conduent recently refinanced $447 million in credit facilities, extending the repayment deadline to May 2029. The deal also added $90 million in available credit, giving the company more financial flexibility while it works to restructure its operations and cut costs. For the three-month period ending June 30, Conduent reported $531 million in revenue, down 11.9% from a year earlier. The company posted a net loss of $116 million, compared with a $40 million loss in the same quarter of 2025. Conduent estimated that its 2026 restructuring program would cost $30 million to $50 million, according to its second quarter filing. During the first half of 2026, it has spent $28 million in restructuring-related costs, according to the company. About the reporter A Bergen County native, Kimberly Redmond began her journalism career after graduating from Marymount Manhattan College in New York City, starting as a reporter for one of North Jersey Media Group's weekly newspapers. Over the past 15 years, she's worked at The Star Ledger, covering breaking news, courts, government and features in northwestern New Jersey, as well as at USA Today-owned The Journal News in New York's Hudson Valley region, where she had an education beat. Along the way, she's earned several awards from the New Jersey Press Association and New Jersey Society of Professional Journalists for deadline reporting, crime & police coverage and features. In October 2022, Kimberly joined the team at NJBIZ, taking on the always-interesting beats of New Jersey's retail, cannabis, hospitality, food and legal industries. Questions? Tips? Email Kimberly at [email protected].

ROI-NJ
Oct 23rd, 2026
Conduent completes $447M refinancing, clearing path to achieve its strategic plan.

Conduent completes $447M refinancing, clearing path to achieve its strategic plan. ROI-NJ Staff(Florham Park) October 23, 2026 Conduent Inc., a global technology-driven business solutions and services company based in Florham Park, announced Oct. 23 the closing of a $447 million refinancing transaction. The deal extends the company's $357 million revolving credit facility through May 2029 and adds $90 million in additional commitments from its existing bank lenders, including a $15 million letter of credit facility, reflecting confidence in the company's strategy. Together with the company's recent and announced divestitures, including the use of proceeds to repay debt, these actions advance Conduent's strategy to deleverage and de-risk its business and create greater flexibility to execute ASCEND 2026-28, the company's strategic plan outlined at its recent Investor Day. The transaction establishes new revolving credit facilities with a group of existing bank lenders and rolls certain commitments under the existing revolver into the new facilities, extending maturities from October 2026 and May 2028 to May 2029. The refinancing builds on Conduent's recently completed sale of its public transit business and the announced sale of its tolling business. Together, these portfolio actions and the refinancing are expected to reduce the company's surety bond and letter-of-credit portfolio by roughly $550 million upon completion of the announced tolling sale, significantly reducing financial encumbrances and releasing capital supporting those instruments. With maturities extended to 2029, Conduent can continue investing in its core businesses and executing ASCEND 2026-28, the company's plan to accelerate profitable growth by standardizing its operations, specializing in the core solutions where it can lead and win, and scaling its go-to-market capabilities. The company's government and commercial programs, which millions of people rely on every day, continue without interruption. "Deleveraging and de-risking are important priorities as we advance ASCEND 2026-28. We've extended our maturities, secured additional commitments from our banking partners and used divestiture proceeds to repay debt. Together with a meaningful reduction in our surety bond and letter-of-credit requirements, these actions strengthen our financial foundation and give us greater flexibility to invest in our core businesses and execute our strategy," said Harsha V. Agadi, Conduent president and chief executive officer. Lazard served as strategic adviser to Conduent.

StreetInsider
Oct 23rd, 2026
Conduent completes $447M refinancing, extending credit facility to May 2029

Conduent has completed a $447 million refinancing, extending its $357 million revolving credit facility through May 2029. The deal adds $90 million in new commitments from existing bank lenders, including a $15 million letter of credit facility. The transaction replaces credit facilities due to mature in October 2026 and May 2028. Lazard advised Conduent. It follows the sale of the company's Public Transit business and the announced sale of its Tolling business. Once the Tolling sale closes, these moves are expected to cut Conduent's surety bond and letter-of-credit portfolio by about $550 million. "Deleveraging and de-risking are important priorities as we advance ASCEND 2026–28," said chief executive officer Harsha V. Agadi. The refinancing supports that strategic plan, which focuses on standardising operations and scaling go-to-market capabilities in government and commercial services.

The Record
Oct 20th, 2026
FBI says SafePay ransomware gang 'among most active' with more than 600 victims since 2024.

FBI says SafePay ransomware gang 'among most active' with more than 600 victims since 2024. At least 600 organizations across the U.S. and Europe have been breached by the SafePay ransomware gang since August 2024, according to a new advisory from international law enforcement agencies. The FBI and cybersecurity agencies in Germany as well as the U.K. said SafePay is now "among the most active ransomware groups in 2026" and is targeting businesses and critical infrastructure by guessing passwords, exploiting vulnerabilities and using phishing attacks. The advisory was created based on numerous FBI and German law enforcement investigations involving SafePay, with the most recent incident occurring in August. The advisory lists multiple vulnerabilities the group has used in attacks, including CVE-2020-3259, CVE-2023-20269, CVE-2023-27532, CVE-2024-40711, CVE-2024-40766 and others. "Once inside the network, SafePay actors establish control by creating new accounts or taking over existing ones," the agencies said. "They then use legitimate system tools to move through the network, identify valuable files, and disable security protections to avoid detection." The group also uses automated scripts to target vulnerabilities across internet-exposed systems. In some cases, the hackers change the passwords of system users to make it harder for them to login and stop their activity. They use legitimate tools to compress files and exfiltrate them before deploying the ransomware on victim devices. Legitimate remote desktop tools like AnyDesk or TeamViewer are used to transfer ransomware onto victim systems. The advisory said SafePay typically holds encrypted data for ransom and demands "a subset of company revenue in cryptocurrency" in exchange for the decryption key. "To put pressure on the victim, a representative makes phone calls on behalf of the ransomware group." The group's leak site currently lists dozens of German companies as well as government organizations across Latin America and the U.S. Experts previously said parts of SafePay's code resemble LockBit, a largely defunct ransomware operation that was previously responsible for hundreds of attacks. SafePay has recently taken credit for attacks on one of the U.S.'s biggest providers of IT products and services, British tech company Microlise and government technology contractor Conduent. The SafePay attack on Conduent caused significant damage across the U.S. because of the company's role in Medicaid, child support, food assistance, roadway tolls and more. Conduent announced a $80 million settlement last Friday in response to a class action lawsuit filed in the wake of the ransomware attack. No new articles

Yahoo Finance
Oct 20th, 2026
New Jersey launches first tap-to-pay chip EBT cards with Conduent to curb benefit theft

Conduent has teamed up with the New Jersey Department of Human Services to issue chip-enabled EBT cards to curb benefit theft. New Jersey is the third Conduent-supported state to adopt the cards and the first to include tap-to-pay. The cards serve clients of the Supplemental Nutrition Assistance Program (SNAP) and the Work First New Jersey cash assistance program. Older magnetic stripe cards are vulnerable to skimming, in which criminals use devices on terminals or ATMs to steal card data. Chips let cardholders insert rather than swipe their cards. Cardholders can lock and unlock cards through the ConnectEBT app or NJFamiliesFirst.gov. Alabama was the second state to roll out chipped cards statewide. Conduent disbursed about $80 billion in government benefit payments in 2025.