Case Manager 1 - Workforce Development

Job Description

Job Summary

The Case Manager I - Workforce Development provides integrated, healing-centered case management services to participants across all three cohort tracks of the Digital Technology Workforce Development Program: a women’s healing-centered cohort, a co-ed cohort including justice-experienced adults and individuals with histories of homelessness, and a transitional age youth cohort (ages 18–30).

Essential Duties and Responsibilities

Key Areas of Responsibility:

• Conduct comprehensive, trauma-informed intake assessments and develop individualized, goal-oriented service plans for each participant across all three cohort tracks, identifying both barriers and strengths.
• Provide ongoing, individualized case management through regular one-on-one meetings, check-ins, and responsive outreach, maintaining meaningful contact with every participant across all three cohorts.
• Provide advocacy and linkage to needed or supportive services and resources including mental health services, rental assistance, food access, benefits enrollment, re-entry legal aid, childcare, immigration legal services, and transportation.
• Respond to urgent requests for assistance from participants and manage crisis response across multiple population types with appropriate clinical judgment, safety planning, and coordination with licensed mental health and crisis staff.

Essential Duties:

• Participate in and help facilitate regular multi-disciplinary case conferences with the Program Manager, Career Coach, and an expanded network of specialists including: youth development counselors, licensed mental health clinicians, gang intervention and street outreach counselors, re-entry case managers, probation liaisons, TAY housing specialists, and other SJC program staff.
• Work closely with re-entry case managers, probation officers, and legal service providers to ensure justice involved participants receive coordinated support that addresses both reintegration needs and workforce development goals.
• Maintain accurate, timely, and comprehensive case notes and participant records across all three cohort tracks in SJC’s data management systems.
• Ensure compliance with program, agency, and funder requirements related to client data, confidentiality, and documentation standards.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

Knowledge, Skills & Abilities:

• Strong knowledge of and experience applying: Trauma Informed Care, Healing-Centered Engagement, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Crisis Intervention.
• Ability to work effectively in multi-disciplinary team environments, engaging clinical staff, youth counselors, gang intervention specialists, and instructional staff as collaborative partners.
• Skilled in conflict resolution, de-escalation, and safety planning across diverse and sometimes high-risk participant circumstances.
• Excellent communication, interpersonal, and documentation skills; able to balance a high volume of participant contacts while maintaining professional case records.

Experience:

• 3+ years of experience with highly vulnerable populations in a non-profit, social services, or workforce development setting.
• Demonstrated experience serving at least two of the following populations: justice-involved/re-entry individuals, survivors of domestic violence, people experiencing homelessness, and/or transitional age youth (TAY).
• Experience participating in or facilitating multi-disciplinary case conferences.
• Experience designing and facilitating group workshops or life skills sessions.

Education:

• Bachelor’s degree from an accredited college or university in social work, human services, or a related field. Master's degree strongly preferred. 

Direct Reports:

This position has no direct supervisory responsibilities. 

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Google Suite — Gmail, Drive, Docs, Sheets, Slides, Meet
• Ability to use widely supported internet browsers.

Certificates, Licenses and Registrations:

• None

Travel Requirements:

• Access to reliable transportation.
• Travel to meet with clients as needed.
• Travel between St. Joseph Center sites and at community partner locations as needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

Additional Information

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Compensation: 24 to 27.88 (USD) (HOURLY)