Senior Customer Success Manager

Description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

Amazon Leo is seeking a Senior Customer Success Manager to lead the launch and ongoing management of consumer partnerships, operationalizing sales channels to drive customer acquisition and revenue growth. In this role, you will serve as the primary relationship owner for strategic consumer partners, responsible for delivering a seamless launch experience, building scalable operational processes, and driving mutual business outcomes. The ideal candidate brings deep experience managing complex, multi-stakeholder partnerships in telecommunications or technology environments, with a proven ability to build processes from scratch, align cross-functional teams, and balance partner needs against internal business priorities.




Key job responsibilities
- Own the end-to-end channel launch and ongoing management for Consumer Partnerships, serving as the primary point of contact and relationship owner with external senior partnership executives
- Operationalize the sales channel by building and implementing processes, systems, playbooks, and reporting to support partner-driven customer acquisition at scale
- Drive day-to-day partner operations including performance tracking, escalation resolution, and continuous improvement of the partner experience
- Develop and maintain joint business plans with the partner, setting clear goals, milestones, and success metrics aligned to revenue and customer growth targets
- Proactively identify and mitigate long-term partnership risks, developing contingency plans and making trade-offs between customer needs, partner interests, and internal business priorities — escalating effectively and finding paths forward in difficult situations
- Prepare concise program updates, performance readouts, and decision memos for senior leadership — translating complex partnership dynamics into clear recommendations and tradeoff analyses
- Lead Weekly, Monthly, and Quarterly Business Reviews; continuously measure and forecast attainment against goals utilizing dashboards and tools to derive well-vetted analysis
- Build and document scalable mechanisms and frameworks that enable the broader team to replicate success across future consumer partnerships
- Lead cross-functional collaboration across Business Development, GTM, Product, Operations, and other teams building influential relationships with senior internal stakeholders and harmonizing competing priorities to drive partner and business outcomes
- Serve as the voice of the partner internally synthesizing feedback, surfacing systemic issues, and driving changes to processes, tools, and products that improve the partner and customer experience at scale
- Track competitive developments, market trends, and evolving customer expectations in the consumer broadband landscape, translating insights into actionable adjustments to partnership strategies and engagement plans
- Actively mentor peers and contribute to the development of the broader Amazon Leo team

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Basic Qualifications

- 6+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in Engineering, Finance, Business, Economics or other related fields
- Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience using complex financial models, KPIs, and data analysis to inform strategic business decisions and influence cross-functional stakeholders, with proven business impact (e.g., financial savings, operational improvements, or customer benefits)
- Demonstrated experience operationalizing sales channels or partner programs, including building processes, systems, and reporting from the ground up

Preferred Qualifications

- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Master's degree in Engineering or Business Administration or a related field
- MBA, or 6+ years of solving problems with technology in the Telecommunications industry experience
- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in software development
- Experience in a fast-paced, high-tech company, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- Experience using data and analytics to drive sales strategy and results
- Proven track record of launching new partnerships or sales channels in a pre-launch or early-stage business environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.