Ability to identify and define problems and goals, select and implement alternative solution strategies, and manage resources and contingencies while reducing performance deviations or gaps.
Leadership skills and adaptability required to assess and manage situations.
Competency in strategic operational planning, monitoring and measuring targeted goals, and resource allocation and management practices.
Ability to direct, implement, motivate, and evaluate the work environment to accomplish specific business objectives.
Job-related professional knowledge, skills, and experience relevant to the business or industry.
Interpersonal skills to engage with customers, vendors, staff, and corporate executives to exchange information, influence, and persuade.
Time management skills to plan and structure work for oneself and others, including deadlines, milestones, tasks, resources, and goals.
Critical-thinking and problem-solving skills to use logic and reasoning to evaluate alternative solutions, conclusions, approaches, and prevention of problems.
Knowledge of construction equipment, machines, and tools, including their design, use, repair, and maintenance.
Computer knowledge or experience with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.
Ability to manage multiple priorities.
Ability to read and understand written information and ideas.
Ability to listen to and understand information and ideas communicated verbally.
Responsibilities
Schedule and prioritize all work performed in the assigned area.
Provide job quotes and review work orders for customer billing.
Communicate with customers and support internal and external customer satisfaction.
Model the company's Values Based Leadership tools, models, and processes to align work with its vision, values, and mission.
Establish and communicate job expectations, including accurate price quotes and time estimates, to internal and external customers.
Establish, model, and reinforce safety practices to protect employees and customers.
Model collaborative problem-solving and personal influencing skills to align service activities with the service department and company business plans.
Provide the Service Manager with accurate, timely status reports on all open work orders.
Review the monthly service operations branch statement to assess progress toward department business goals.
Participate in the selection, development, and evaluation of service department personnel.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform other duties as assigned.
This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
· Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
· Establishes and mutually agrees upon and communicate job expectations (i.e., accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
· Establishes, models, and reinforces safety practices which are consistent with our mission to ensure employee and customer safety
· Models collaborative problem solving and personal influencing skills to ensure that service activities in incumbent's area of responsibility are aligned with the overall business plan of the service department and company
· Provides Service Manager with status reports on all open work orders in an accurate and timely manner
· Reviews monthly service operations branch statement to assess progress on department business goals
· Participates in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
· Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
· Performs other duties as assigned
· Ability to identify and define problems/goals, selecting and implementing alternative solution strategies
· Manage resources and contingencies and reducing performance deviations/gaps
· Demonstrate leadership in attitudes and behaviors that affective assessment, management, and adaptability required in handling situations
· Competency in strategic operational planning methods and practices, the monitoring and measurement of targeted goals, resource allocation and management practices
· Ability to direct, implement, motivate, and evaluate work environment for the purpose of accomplishing specific, targeted business objectives
· Ability to demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributes
· Interpersonal skills sufficient to engage with customers, vendors, own staff, and corporate executives to exchange information, influence and persuade
· Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work results
· Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems
· Knowledge of construction equipment, machines and tools, including their designs, uses, repair, and maintenance
· Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
· Ability to manage multiple priorities
· Ability to read and understand information and ideas presented in writing
· Ability to listen to and understand information and ideas presented through spoken words and sentences