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University of Texas at Austin

Public research university in Austin, TX

Student Program Coordinator

Customer SuccessPosted on Nov 13
Full-timeAustin, TX, USA$53kIn-person

About the Job

Requirements

  • A bachelor's degree is required; relevant education and experience may be substituted as appropriate.
  • Three years of experience coordinating or administering a program.
  • At least two years of customer or student service/advising experience.
  • Basic understanding of the continuing and professional education landscape.
  • Ability to work collaboratively on a team, respect role boundaries, and serve in capacities beyond job responsibilities when needed.
  • Very strong interpersonal communication skills and ability to work with a variety of audiences.
  • Excellent verbal, written, and organizational skills, with a high level of detail.
  • Ability to self-start and operate with little supervision.
  • Ability to respond under tight deadlines, work well under pressure, multitask in a fast-paced environment, and manage frequent interruptions.
  • Demonstrated proficiency with Microsoft Office.
  • Professional demeanor.
  • Applicants must be legally authorized to work for any employer in the United States; this position is not eligible for work-visa sponsorship.

Responsibilities

  • Attend and participate in enrollment and recruiting events, including information sessions, industry trade shows, and professional conferences.
  • Become a subject matter expert on assigned programs, including details, features, benefits, enrollment processes, credit-earning methods, application processes, tuition, eligibility requirements, and other relevant pre-enrollment information.
  • Collaborate with product managers and marketing coordinators on continuous improvement and innovation for assigned areas of study, and coordinate with EEV Marketing on lead management activities.
  • Monitor enrollment key performance indicators for lead management, enrollment conversion, student satisfaction, and student success; identify interventions to improve outcomes and partner with program coordinators and other EEV teams to enhance the student experience.
  • Recruit prospective students by phone, email, and in person at recruiting events and drop-ins; nurture and support leads to drive enrollment growth; provide subject matter expertise on assigned programs and their enrollment and registration processes; systematically collect student information and develop relationships over time; and coordinate with Student Services to resolve tier 1 issues.
  • Support current students by providing access and resources, welcoming them on the first day of class, and leading resolution of their issues and complaints.
  • Manage LinkedIn group pages, manage activity, and encourage participation by current and former students.
  • Identify and guide students on additional education needs that may support their academic, professional, or personal goals.

Desired Qualifications

  • A master's degree.
  • Experience beyond the required amount.
  • Experience on an enrollment or advising team in a higher-education setting, including supporting accommodation requests.
  • Experience in recruiting or related activities.
  • Experience in a self-supporting or for-profit enterprise.
  • Experience with Salesforce.

About the Company

University of Texas at Austin

Public research university in Austin, TX

University of Texas at Austin is a public research university in Austin, Texas. It offers undergraduate, graduate, and professional education across a broad range of fields.

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