Host Lead

Job Description:

Job Title: Host Lead
Location: Richmond Villages Bede, Hospital Lane, Bedworth, CV12 0PB
Salary: £13.60 per hour + Excellent Benefits
Contract: Permanent, 40 hours per week
Shift Pattern: Hours between 8:00am and 7:00pm, including weekends on a rota basis and occasional late nights to support village events.

Are you an experienced hospitality professional who enjoys leading a team while still being hands-on? Richmond Villages Bede is looking for a Host Lead to support the day-to-day running of our hospitality services, ensuring residents receive an exceptional dining and customer experience.

About the Role

This is a varied position combining hospitality, team leadership, and administration. Approximately 50% of the role will involve administrative responsibilities, including rota management, scheduling, record keeping, and supporting operational reporting. The remaining time will be spent leading the team and providing excellent service within the restaurant and café areas.

We make health happen

Here at Bupa, we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships.

This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.

You’ll help us make health happen by:

• Supporting the day-to-day management of the hospitality team.
• Assisting with staff supervision, providing guidance and support to ensure high service standards are maintained.
• Taking accountability for creating and managing staff rotas, ensuring appropriate staffing levels are in place to meet business needs.
• Completing administration duties (approximately 50% of the role), including updating records, managing schedules, handling departmental paperwork, and supporting reporting requirements.
• Monitoring attendance, holiday requests, and shift cover arrangements.
• Supporting the Hospitality Manager with operational organisation and team performance
• Setting up for business & serving at mealtimes
• Serving drinks at the bar as required (only applicable to applicants over 18 years old)
• Ensuring that the restaurant and café & kitchen are tidy and meet all high standards

Key Skills / Qualifications needed for this role:

You’re someone that cares for others and wants to make a real difference to people’s lives. You have previous customer service experience, and you might also have some experience in a catering role or kitchen role although this is not as essential, as training is provided. A great communicator, you’ll enjoy working in a close-knit team, with people from all walks of life.  Always looking to deliver an excellent service to our residents, you’ll use your knowledge of maintaining a clean, tidy, safe and hygienic environment.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal with every shift
• Holidays - 20 days + Bank Holidays
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• We offer a range of Bupa pension plans – Find out more on our career site
• Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. 

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences. 

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Care Home - Facilities & Home Support

Locations:

Richmond Bede Village