Collections Associate
Posted on 3/9/2024
INACTIVE
Figure

201-500 employees

Blockchain-based lending & financial services
Company Overview
Figure's mission is to transform financial services through blockchain, bringing speed, efficiency, and savings to both consumers and institutions.
Financial Services
Crypto & Web3
B2C

Company Stage

Series D

Total Funding

$1.9B

Founded

2018

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-9%

2 year growth

-15%
Locations
Charlotte, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Risk Management
Finance & Banking
Requirements
  • 1-2 years of experience with in-house collections (0-60 day delinquency preferred)
  • Previous experience in mortgage, financial services or banking is a plus
  • Ability to commute to our Charlotte, NC office on a hybrid basis
Responsibilities
  • Initiate communication with borrowers with overdue accounts via phone, email, or written correspondence
  • Follow established procedures and applicable regulations for reaching out to borrowers and documenting all communication
  • Negotiate repayment plans or settlements with borrowers based on their financial situation and the organization's policies
  • Provide information on available payment options and guide borrowers through the process of resolving their outstanding balances
  • Address inquiries from borrowers regarding their accounts, payment history, and related matters
  • Maintain a professional and courteous attitude, ensuring positive interactions even in challenging situations
  • Document all interactions with borrowers, including details of conversations, agreements, and any promised payments
  • Update and maintain accurate records of accounts, payments, and communication history
  • Ensure compliance with relevant laws, regulations, and industry standards governing debt collection practices (e.g., Fair Debt Collection Practices Act)
  • Provide regular updates and reports on collection activities, progress, and any issues to supervisors or management