Figure reports that pairing AI agents with loan officers via an integration with Sierra produced a large uplift in funded home-equity loan conversions, citing a 143% increase in its pilot. The company presents the outcome as evidence that AI can accelerate borrower progression through origination workflows while preserving the loan officer's role, positioning automation as augmentation rather than replacement. These performance claims come from internal pilot data; the limited, vendor-run nature of the test means the results should be viewed as promising but preliminary. Industry observers should treat the headline number as an indicator of potential rather than conclusive proof until findings are replicated in broader, independently monitored environments. If validated at scale, the model of AI agents working alongside loan officers could reshape origination by improving throughput, boosting conversion rates, and freeing human advisers for higher-value interactions. Lenders evaluating similar deployments will need to weigh integration complexity, controls for compliance and fair lending, transparency of automated decisioning, and the design of AI-human handoffs to protect relationships and regulatory obligations. Independent studies, larger pilots and third-party audits will be essential to confirm generalizability across channels, products and borrower segments; absent that, the approach risks adding cost and operational exposure without sustained benefit. - 143% uplift: Figure reports a 143% increase in funded home-equity conversions when AI agents were paired with loan officers in its pilot. - Sierra integration: The result arose from an integration between Figure's AI agents and Sierra that automated parts of the borrower journey. - Augmentation narrative: The company emphasizes AI as a tool to augment loan officers, not replace them, speeding workflows while keeping humans in the loop. - Source and caveat: Findings are based on Figure's internal pilot data and require independent validation and larger-scale testing for broader applicability. - Industry implications: Potential to reduce cost-per-funded-loan and increase conversion if replicated, but raises questions about compliance, integration complexity and operational risk. Note Servicing Center provides professional, fully compliant loan servicing for private mortgage investors so they can avoid the aggravation of servicing their own loans and just relax and get paid. Contact Note Servicing Center today for more information. Disclaimer The information provided in this article is for general educational and informational purposes only and does not constitute legal, financial, investment, tax, or professional advice. Note Servicing Center, Inc. is a licensed loan servicer and does not provide legal counsel, investment recommendations, or financial planning services. Reading this content does not create an attorney-client, fiduciary, or advisory relationship of any kind. Nothing in this article constitutes an offer to sell, a solicitation of an offer to buy, or a recommendation regarding any security, promissory note, mortgage note, fractional interest, or other investment product. Any references to notes, yields, returns, or investment structures are illustrative and educational only. Past performance is not indicative of future results, and all investments involve risk, including the potential loss of principal. Note investing, real estate transactions, and lending activities are subject to federal, state, and local laws that vary by jurisdiction and change over time. Before making any decision based on the information in this article, you should consult with a qualified attorney, licensed financial advisor, certified public accountant, or other appropriate professional who can evaluate your specific circumstances. Some articles on this site include hypothetical stories, examples, and scenarios created to illustrate concepts and demonstrate the types of situations Note Servicing Center, Inc. handles. Any names, companies, properties, and circumstances in these examples are fictitious or have been anonymized to protect confidentiality, and any resemblance to actual persons or entities is coincidental. These examples do not describe specific clients and do not guarantee any particular outcome. Some content may be created with the assistance of generative AI tools and may contain errors or omissions. While Note Servicing Center make reasonable efforts to ensure the accuracy of the information presented, Note Servicing Center, Inc. makes no warranties or representations regarding the completeness, accuracy, or current applicability of any content. Note Servicing Center disclaim all liability for actions taken or not taken in reliance on this article.

Figure Technology Solutions has partnered with Sierra to deploy AI agents that help recover abandoned home equity loan applications. The collaboration uses Sierra's Horizon platform to tackle a significant industry problem: only 49% of home equity applications reach closing, according to the Mortgage Bankers Association. The AI agent autonomously contacts stalled applicants via voice and SMS over several days, helping them navigate friction points like credit checks and ID verification before transferring them to human loan officers. Early results show borrowers who engaged with the agent funded 67% more loan volume. When combined with loan officers, the system achieved a 143% lift in funded loan conversion compared to loan officers working alone. This marks the first US deployment of Sierra's Horizon platform, which enables agents to handle complex, revenue-generating tasks. Figure plans to roll out the integration to network partners in coming months.