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PENN Entertainment

Operates casinos, racetracks, and online betting

Busperson

Dining, Bar & Counter ServiceUpdated on Nov 12
Part-timeLake Charles, LA, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or GED equivalent is required.
  • Prior customer service experience in a fast-paced environment is preferred.
  • The role requires excellent customer service and communication skills.
  • The employee must be able to read, write, understand, and speak English.
  • The employee must have basic math skills, including the ability to add and subtract.
  • The employee must be available to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.

Responsibilities

  • Provide fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant hosts or hostesses.
  • Follow established department and property policies and procedures regarding guest service standards.
  • Maintain par levels of operating supplies, including china, flatware, glassware, utensils, condiments, and paper supplies, for each service station; obtain replacement stock according to procedure.
  • Remove dirty dishes, soiled linen, glassware, and flatware from table and counter tops; transport items to the designated area; and wipe tables and seats.
  • Keep the buffet line clean and sanitary.
  • Reset tables with silverware, linen, napkins, and glassware according to established restaurant tabletop specifications.
  • Assist servers as required by refilling water glasses and coffee cups, helping serve food orders, and attending to guest needs.
  • Wipe counter areas, sinks, and floors as needed to maintain a clean and safe workstation.
  • Maintain the cleanliness of designated areas according to established health and safety standards.
  • Deep clean restaurant equipment, including coffee machines, soda and juice dispensers, and ice bins, as well as service stations and refrigerators, on schedule or as required.
  • Maintain equipment according to established guidelines and safety procedures.
  • Remove and properly dispose of refuse and debris accumulated in the restaurant and service stations according to department procedures.
  • Resolve service issues according to established guidelines.
  • Assist with bar and beverage setup.
  • Maintain strict confidentiality in all company matters.

Desired Qualifications

  • Prior customer service experience in a fast-paced environment.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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