Full-Time

CX Business Analyst

Posted on 9/23/2024

SimpliSafe

SimpliSafe

1,001-5,000 employees

Customizable home security systems and monitoring

Mid

Boston, MA, USA

Hybrid work model requires in-office presence on Tuesday and Wednesday.

Category
Project Management
Strategy Development
Business Development
Business & Strategy
Required Skills
Data Analysis
Requirements
  • Bachelor’s in Business Administration, Information Systems, or related field.
  • 4-6 years as a Business Analyst, ideally within a customer centric environment.
  • Proficiency in requirements gathering, process mapping, and documentation to bridge the gap between non-technical and technical teams.
  • Strong communication and problem solving skills; ability to thrive on cross-functional teams.
  • Experience in UAT to validate solutions against business requirements and user needs.
  • Proven ability to manage relationships with stakeholders, including executives, to ensure project success.
  • Sharp analytical skills; adept at data analysis and trend identification.
Responsibilities
  • Collaborate with business stakeholders across various departments to understand their needs and translate them into detailed, actionable business requirements.
  • Develop clear and concise user stories, use cases, and acceptance criteria to guide development efforts.
  • Work closely with Customer Experience, Engineering, Product, and other relevant teams to ensure alignment on project objectives and requirements.
  • Act as a liaison between business stakeholders (at all levels) and technical teams to ensure clear communication and understanding of project goals.
  • Facilitate regular meetings and workshops to gather feedback, resolve issues, and refine requirements throughout the project lifecycle.
  • Prepare comprehensive documentation of business processes, requirements, and findings to support project development and implementation.
  • Maintain up-to-date records of all project-related documentation, including process flows, system specifications, and user manuals.
  • Contribute to the development of CX strategies and roadmaps by providing insights and recommendations based on data analysis and business needs.
  • Support long-term planning by identifying opportunities for process improvements and system enhancements.
  • Assist in prioritizing initiatives based on business impact, feasibility, and resource availability.
  • Assist in managing projects (varying in scope and complexity) from inception to completion, ensuring that timelines and deliverables are met.

SimpliSafe offers home security systems that protect homes and businesses from intrusions, fires, and emergencies. Their products include customizable security cameras, video doorbells, smart locks, and various sensors, all designed for easy installation. Unlike competitors, SimpliSafe features wireless setup, long battery life, and visual verification of alarms for quicker police response. The company's goal is to enhance safety and security through accessible and effective solutions for residential and small business clients.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$182.6M

Headquarters

Boston, Massachusetts

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • SimpliSafe's AI integration enhances proactive security measures and crime prevention.
  • The company's UL certification improves emergency response efficiency and consumer safety.
  • Growing demand for smart home integration boosts SimpliSafe's market potential.

What critics are saying

  • Increased competition from DIY systems like Ring and Nest threatens market share.
  • Rapid AI advancements may outpace SimpliSafe's current technology offerings.
  • Privacy concerns over AI surveillance could impact reputation and sales.

What makes SimpliSafe unique

  • SimpliSafe offers customizable security systems tailored to individual customer needs.
  • Their systems feature wireless installation and long battery life for convenience.
  • SimpliSafe's visual verification feature enhances police response times during emergencies.

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Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
PR Newswire
Feb 4th, 2025
Simplisafe® Achieves Alarm Validation Scoring Standard (Avs-01) Certification To Enhance Alarm Information For First Responders And Improve Emergency Outcomes

The Underwriters Laboratories (UL) certification is the third achieved by a security organization since the Standard's release, demonstrating SimpliSafe's commitment to public safety and operational excellence.BOSTON, Feb. 4, 2025 /PRNewswire/ -- SimpliSafe ®, maker of award-winning smart home security systems, today announced its Richmond, Virginia Monitoring Center is now UL-listed for the Alarm Validation Scoring Standard (AVS-01). AVS-01 is a standardized method for classifying and reporting home burglary alarms between monitoring centers and public safety organizations. The certification further demonstrates SimpliSafe's commitment to improving the efficiency and effectiveness of emergency responses and enhancing consumer safety through industry collaboration.The AVS-01 Standard is the result of a groundbreaking collaboration between The Monitoring Association (TMA), UL Solutions, public safety professionals and other key stakeholders within the alarm monitoring industry aimed at creating a unified and standardized approach to alarm notifications that will better inform first responders of emergencies at hand and in turn, improve emergency response outcomes. The Standard, which applies to handling of burglary alarms, introduces a scoring system ranging from 0-4, with 0 representing "no call for service" and 4 representing "threat to life." By classifying alarms according to this standardized scale, monitoring centers can provide 911 dispatch with consistent, actionable information designed to enable faster and more accurate emergency response."False and low information home alarm signals have led to unnecessary noise within emergency response systems, exacerbating overwhelmed first responder resources and potentially leaving homeowners vulnerable during times of need," explains Christian Cerda, Chief Executive Officer of SimpliSafe. "SimpliSafe has worked diligently over the years to reduce false alarms through innovations like video verification and Intruder Intervention , which enables our trained agents to visually verify threats in customers' homes when communicating with authorities

Security Systems News
Nov 26th, 2024
SimpliSafe wins 2024 TMA/SSN Diversity, Equity, and Inclusion Leadership Award

SimpliSafe wins 2024 TMA/SSN Diversity, Equity, and Inclusion Leadership Award

Broughton Astley
Oct 31st, 2024
Time Flies When You're Protecting Homes and Communities

It's hard to believe that it's already been a year since Broughton Astley Co-Op teamed up with SimpliSafe to help enhance safety in homes and communities for everyone.

Kirby Bellars Parish Council
Oct 31st, 2024
Time Flies When You're Protecting Homes and Communities

It's hard to believe that it's already been a year since Kirby Bellars Parish Council teamed up with SimpliSafe to help enhance safety in homes and communities for everyone.

DIG Watch
Oct 17th, 2024
SimpliSafe launches new outdoor monitoring solution

SimpliSafe, founded in 2006, operates primarily in the US but has expanded to the UK since 2019.

INACTIVE