Navan

Runs business travel and expense management

Senior Product Manager - Traveler Support & Trip Management

Product ManagementConfirmed live in the last 24 hours

Full-timeTel Aviv-Yafo, IsraelNo salary listedIn-person

About the Job

Requirements

At least 5 years of product management experience, with a track record of building consumer, marketplace, travel, ecommerce, artificial intelligence, or software-as-a-service products.
Experience understanding how artificial intelligence can support needs through context-aware assistance, guided workflows, personalized recommendations, and handoffs to human experts.
Ability to map complex user and operational journeys, identify friction, and translate it into product opportunities.
Ability to use product analytics, support trends, customer feedback, and experimentation to guide roadmap decisions.
Ability to balance traveler outcomes with service quality, operational efficiency, supplier needs, and business impact.
Ability to align design, engineering, artificial intelligence, data, support operations, and business stakeholders around a product strategy.
Understanding of business travel and traveler needs.

Responsibilities

Own the traveler support journey, connecting travelers with appropriate self-service, artificial intelligence, human support, or concierge solutions.
Partner with internal teams and external providers to connect support tools, systems, and workflows so travelers receive timely and consistent assistance.
Design artificial intelligence and concierge experiences that understand requests, surface relevant trip information, recommend next steps, and hand off smoothly to a concierge or support specialist.
Improve management of confirmed trips, including itinerary access, flight changes, cancellations, disruption support, notifications, and other trip updates.
Use traveler context, preferences, and trip details to anticipate needs and provide timely assistance.
Define success metrics and use traveler feedback, support trends, and product data to improve resolution time, traveler satisfaction, operational efficiency, and repeat usage.
Work across flights, hotels, itineraries, calendar, Gmail sync, and other travel experiences to integrate support into the traveler journey.

Desired Qualifications

Experience building customer support, service operations, concierge, travel management, or post-booking products is strongly preferred.

At Navan, “It’s all about the user. All of them.” We’re passionate about creating seamless, personalized travel experiences for business travelers around the globe.
We are looking for a Senior Product Manager, Traveler Support & Trip Management for our Navan Edge team in Tel Aviv. Your mission is to make every stage of business travel feel connected and effortless—from getting help when plans change to managing the details after a booking is made.
You’ll shape how travelers get support through Navan Edge, bringing together AI, concierge services, and support integrations to resolve needs quickly and thoughtfully. You’ll also lead post-booking initiatives that help travelers stay informed, manage their trips, and handle changes with confidence.
What You’ll Do

Own the Traveler Support Experience: Lead the support journey, from identifying a traveler’s need to connecting them with the right self-service, AI, human support, or concierge solution.
Build Connected Support Integrations: Partner with internal teams and external providers to connect support tools, systems, and workflows, helping travelers get timely and consistent assistance.
Shape AI and Concierge Experiences: Design experiences that use AI to understand requests, surface relevant trip information, recommend next steps, and hand off smoothly to a concierge or support specialist when needed.
Lead Post-Booking Initiatives: Improve how travelers manage confirmed trips, including itinerary access, flight changes, cancellations, disruption support, notifications, and other trip updates.
Make Support Proactive and Personal: Use traveler context, preferences, and trip details to anticipate needs and offer clear, timely help before small issues become major disruptions.
Measure and Improve Outcomes: Define success metrics and use traveler feedback, support trends, and product data to improve resolution time, traveler satisfaction, operational efficiency, and repeat usage.
Connect Support to the Full Trip Experience: Work across flights, hotels, itinerary, calendar, Gmail sync, and other travel experiences so support feels like a natural part of one connected journey.

What We’re Looking For

5+ Years of PM Experience: Proven experience building consumer, marketplace, travel, ecommerce, AI, or SaaS products.
Support or Service Product Experience: Experience building customer support, service operations, concierge, travel management, or post-booking products is strongly preferred.
AI Product Thinking: You understand how AI can help people resolve needs through context-aware assistance, guided workflows, personalized recommendations, and smooth handoffs to human experts.
Strong Journey and Workflow Skills: You can map complex user and operational journeys, find points of friction, and turn them into clear product opportunities.
Data-Driven Product Thinking: You are comfortable using product analytics, support trends, customer feedback, and experimentation to guide roadmap decisions.
Strong Product Taste: You know what excellent support should feel like: responsive, clear, personal, trustworthy, and easy to access.
Operational and Commercial Instincts: You can balance traveler outcomes with service quality, operational efficiency, supplier needs, and business impact.
Cross-Functional Leadership: You can align design, engineering, AI, data, support operations, and business stakeholders around a clear product strategy.
The Traveler’s Heart: You understand the messy reality of business travel and want to make every trip

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

Requirements at a Glance

Experience Level: Senior

Benefits

Flexible Vacation: Take time off when you need it, just work with your manager.
Healthcare: Medical, dental, and vision for you and your family.
Commuter benefits: Pre-tax transit dollars, $70 a month to ease your commute.
Parental leave: All parents (birthing and non-birthing) are eligible for paid leave.
Health and Wellness: Annual wellness stipend and access to a full spectrum of resources.
Fuel for Connection: We provide in-office snacks and lunches*, fostering community and in-person connections.
Pet Friendly: Pet insurance with preferred rates and dog friendly offices*.
401k: We care about your future and offer a 401k retirement plan program and company match.
IATAN: Employees can register and receive access to thousands of travel related discounts.
Connectivity Allowance: We support our employees ability to work seamlessly and confidently while from home and offer a bi-weekly stipend
Learning & Development: Annual Learning and Development allowance to propel professional growth

About the Company

Navan

Runs business travel and expense management

Navan runs a business travel and expense platform for companies, combining trip booking with tools that let finance teams track and control employee spending. Travelers search flights, hotels, trains, and rental cars through its website or mobile app, while administrators set booking limits and approval rules. Its expense software captures receipts, categorizes purchases, reimburses employees, and sends records to accounting systems, keeping travel and finance work in the same service. The company earns usage fees from its travel and payments business alongside software subscriptions. Navan was founded in 2015 and is headquartered in Palo Alto, California.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Palo Alto, CA
Founded: 2015

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