Customer Service Representative

Job Description

Your daily tasks will include:

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

What we offer:

• Permanent position with an indefinite contract from the beginning.
• Salary: €22.000 gross per year.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).
• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• MSX Bazaar: Collective purchasing portal with great discounts for employees.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc

Qualifications

• You have C1-level proficiency in English and are fluent in Dutch.
• You are preferably available full-time.
• You will be working from our Granada office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period.