Client Success Specialist
Confirmed live in the last 24 hours
Credible

201-500 employees

Multi-lender marketplace
Company Overview
Credible's mission is to give you the tools and power you need to make confident financial decisions.
Financial Services

Company Stage

N/A

Total Funding

$75.4M

Founded

2012

Headquarters

Durham, North Carolina

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-8%

2 year growth

-27%
Locations
North Carolina, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Bachelor’s degree (preferred)
  • 1-3 years of customer service experience
  • Experience using CRM tools, like Salesforce
Responsibilities
  • Respond to a high volume of inbound customer inquiries coming in by phone, live chat, and email
  • Perform outbound calls to re-engage with customers and guide them through the loan process
  • Identify trends impacting client experience and communicating operational issues to our Product Management and Software teams
  • Have the opportunity to share your thoughts, opinions, and insights with leadership
  • Perform other duties as assigned by your supervisor
Desired Qualifications
  • Patient, courteous, energetic, and empathetic; both on the phone and in writing
  • Customer-focused; you understand what makes people tick and you want to help them succeed
  • Good at spotting patterns; you notice when you a lot of people are running into similar issues and you are excited to help us make that problem disappear