Full-Time

Onboarding Specialist

Confirmed live in the last 24 hours

Global Payments

Global Payments

10,001+ employees

Provides payment technology and software solutions

No salary listed

Entry, Junior

Brisbane QLD, Australia

Flexible working environment with a mix of in-office and remote working.

Category
Customer Experience & Support
Customer Experience
Customer Support
Connection
Connection
Connection
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Requirements
  • Experience in a highly compliant, service delivery environment
  • Excellent verbal and written communication skills
  • Presentation and negotiation experience in a customer facing environment
  • High attention to detail and problem solving skills
  • Ability to build and maintain interpersonal relationships with both internal and external stakeholders
  • A strong commitment to achievement and delivery in a consistently developing environment
Responsibilities
  • Guiding customers through the onboarding journey, via phone and email, to increase account activation rates and overcome any roadblocks in the process
  • Set up new merchant accounts for both Eway and Ezidebt brands
  • Accurately complete compliance checks before submitting to the Credit and Risk team
  • Provide ongoing customer support throughout the onboarding process and action any requests from existing merchant accounts.

Global Payments provides payment technology and software solutions to a variety of clients, including financial institutions and retailers. Their services enable businesses to accept payments both online and in-person, manage transactions, and enhance operational efficiency. The company offers end-to-end payment processing, connecting to over 680 million cards and providing open APIs for customized commerce solutions. Global Payments differentiates itself by focusing on transaction fees and value-added services like fraud prevention and data analytics, which help businesses streamline their payment processes. Their goal is to support an inclusive workforce and foster partnerships that cater to the unique needs of their clients.

Company Size

10,001+

Company Stage

IPO

Headquarters

Atlanta, Georgia

Founded

1967

Simplify Jobs

Simplify's Take

What believers are saying

  • The Worldpay acquisition positions Global Payments among the largest payment processors globally.
  • Integration with Yazara enhances Global Payments' SoftPOS technology for contactless payments.
  • Open APIs allow Global Payments to leverage the rise of embedded finance solutions.

What critics are saying

  • Intense competition from fintech startups could erode Global Payments' market share.
  • Integration challenges from the Worldpay acquisition may disrupt operations and delay synergies.
  • Divesting Issuer Solutions could weaken customer relationships and cross-selling opportunities.

What makes Global Payments unique

  • Global Payments offers end-to-end payment processing services with open APIs.
  • The company focuses on diverse clients, including financial institutions and major retailers.
  • Global Payments emphasizes an inclusive workforce to drive innovation in commerce.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

Paid Vacation

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Paid Holidays

Company News

PYMNTS
May 6th, 2025
Global Payments Bets Big On $600M Synergy From Worldpay

A $22 billion acquisition is a tough act to follow. But TSYS-parent Global Payments is betting big on its $600 million synergy target as it pushes forward with the $22.7 billion acquisition of Worldpay, a move that is expected to shake up the competitive dynamics in merchant services and payments technology. The acquisition, announced in April and expected to close in the first half of 2026, will see Global Payments divest its Issuer Solutions business to FIS for $13.5 billion, sharpening its focus as a pure-play merchant solutions provider. The combined entity will serve more than 6 million customers in 175 countries, processing $3.7 trillion in annual payment volume and 94 billion transactions — a scale that positions the company among the world’s largest payment processors. Central to the strategic rationale is an ambitious plan to realize $600 million in annual run-rate cost synergies within three years of closing. According to Global Payments, roughly a third of these savings will come from consolidating technology infrastructure and eliminating duplicative vendor and software spend

PR Newswire
Apr 17th, 2025
GTCR Announces Sale of Worldpay to Global Payments for $24.25 Billion in Conjunction with Transformative Three-Way Transaction

/PRNewswire/ -- GTCR, a leading private equity firm, announced today the signing of a definitive agreement to sell Worldpay (the "Company"), a global leader in...

MarketBeat
Mar 12th, 2025
Natural Investments LLC Invests $1.16 Million in Global Payments Inc. (NYSE:GPN)

Natural Investments LLC invests $1.16 million in Global Payments Inc. (NYSE:GPN).

HR Tech Wire
Mar 5th, 2025
Global Payments to Present at Wolfe Research FinTech Forum

Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today that Josh Whipple, chief financial officer, will present live at the Wolfe Research FinTech Forum on Wednesday, March 12, 2025 at 11:00 a.m. EDT in New York, NY.

PE Hub
Oct 30th, 2024
Francisco Partners to acquire medical office software provider AdvancedMD

Francisco Partners has agreed to acquire AdvancedMD, a Utah-based provider of medical office software, from Global Payments, Inc.