Washington Health Medical Group

Multispecialty physician group

Neurosurgery Clinic Supervisor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeFremont, CA, USA$70k - $98kIn-person

About the Job

Requirements

A high school diploma or GED is required.
A minimum of 5 years of previous medical office experience is required.
Working knowledge of best clinical and management practices is required, including performance and quality improvement methodologies such as Lean and Total Quality Management, and Epic electronic medical record.
Experience in a lead role is required, including demonstrated success in managing financial resources, identifying and meeting patient requirements, and working effectively with medical staff and physicians.

Responsibilities

In collaboration with leadership and other Clinic Operations Managers, assist in overseeing the administration and operations of assigned clinics, ensuring regulatory compliance and alignment with organizational goals.
Promote a patient-first ethic, a culture of safety, staff engagement, and process improvement; may be assigned to lead Lean initiatives.
Participate in hiring, oversee training of new staff, and ensure proper protocols and policies are followed.
Assist clinic management in overseeing day-to-day operations, clinic-specific policies and procedures, marketing, customer and patient satisfaction, facilities maintenance, procurement of supplies and contract services, finance and budget, and planning and development.
Complete special projects that may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.
Help manage facilities and the environment to ensure the facility is safe, clean, and professional; organize workstations and workflows; coordinate area, equipment, and instrument maintenance and repairs; identify operational needs; and manage appropriate equipment and supply levels.
Ensure equipment is maintained in good repair or replaced as needed and monitor building cleanliness.
Assist clinic management with strategic planning to increase revenue and outreach programs.
Resolve patient complaints using the Patient First Ethic model.
Perform related tasks and assignments as necessary and comply with established organizational policies and procedures.
Provide staff feedback on areas for improvement and recognition where warranted; consult on questions or concerns and personnel issues involving direct reports.
Promote teamwork and provide leadership and direction to staff; delegate work assignments.
Assist in writing performance evaluations.
Participate in hiring by screening resumes, conducting phone interviews, participating on interview teams, and checking references.
Oversee training and competency sign-off for new staff, ensure protocols and policies are followed, and assist with ongoing training and documentation for existing staff.
Participate in and potentially lead staff meetings and huddles; use performance standards to ensure consistent compliance and clinical competency.
Assist with staffing and scheduling, monitor staff availability, encourage flexibility in covering shifts, and collaborate with management on staffing concerns and problems.

Desired Qualifications

Communication proficiency.
Ethical conduct.
Flexibility.
Initiative.
Time management.

Job Title:	Clinic Supervisor	Job Category:	Management
Reports To:	Clinic Manager	Position Type:	Full Time Position
Supervisory Responsibility:	This position has some supervisory responsibilities	Exempt/Non-Exempt:	Exempt
Job Description
Role and Responsibilities In collaboration with WTMF leadership and other Clinic Operations Managers (COM), the Clinic Supervisor assists the COM in overseeing the administration and operations of assigned clinics, ensuring regulatory compliance and alignment of organizational goals. They will promote the patient first ethic, a culture of safety and promotes staff engagement and process improvement (may be assigned to lead Lean Initiatives). This position also participates in hiring and oversees the training of new staff and ensuring proper protocols and policies are followed. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Representative duties: Assists the clinic management in overseeing care, including, but not limited to, day-to-day operations, clinic-specific policies and procedures, marketing, customer/patient satisfaction, facilities maintenance, procurement of supplies and contact services, finance/budget, planning and development. Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports. Helps manage facilities and the environment assuring via other support services that the facility is maintained in a safe and clean manner and presents a professional environment at all times, and that workstations and workflows are organized to assure effectiveness and efficiency; coordinates maintenance and repairs of area, equipment and instruments; identifies operational needs; manages appropriate level of equipment and supplies. Assures that all equipment is maintained in good repair or is replaced as needed and monitors building for cleanliness. Assists the clinic management in strategic planning to increase revenue and outreach programs. Resolves patient complaints using the Patient First Ethic model. Performs related tasks and assignments as necessary. Complies with established organizational policies and procedures of WTMF. Supervisor responsibilities: Provides feedback to staff on improvement areas and recognition where/when warranted. Consults on any questions or concerns that may arise. Consults with management on questions regarding personnel issues of direct reports. Promotes teamwork and provides leadership and direction to staff. Delegates work assignments to staff. Assists in writing performance evaluations Participates in the hiring process including screening resumes, conducting phone interviews, being part of the interview team, check references. Oversees the training and competency sign off of new staff and ensuring proper protocols and policies are followed. Assists in on-going training and documentation for existing staff. Participates in and potentially leads staff meetings and huddles. Utilizes the performance standards to assure uniformity of compliance and competency in clinical skills. Scheduling Assisting in staffing and scheduling. Keeps abreast of staff availability and encourages flexibility of covering shifts. Collaborates with management on staffing concerns and problems. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 25 pounds. Qualifications and Education Requirements High School graduate or GED required. Minimum of 5 years previous medical office experience. A working knowledge of best clinical and management practices, including performance and quality improvement methodologies such as Lean, Total Quality Management (TQM), Epic EMR Required experience in a LEAD role, including demonstrated success in managing financial resources, identifying and meeting patient requirements, and working effectively with medical staff and physicians Preferred Skills Communication proficiency Ethical Conduct Flexibility Initiative Time Management Salary: $70,000 - $98,000

About the Company

Washington Health Medical Group

Multispecialty physician group

Washington Health Medical Group is a multispecialty medical group serving the Washington Township area of California. The company provides primary and specialty care through physician practices connected to a regional healthcare network. It serves patients, families, referring clinicians, and community healthcare partners. Its operating model centers on outpatient clinics coordinating clinical care, scheduling, referrals, records, and practice administration. Teams work across physicians, nursing, allied health, patient access, billing, practice operations, and support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Fremont, CA
Founded: 1958

Recently Posted Jobs

Explore more opportunities at Washington Health Medical Group

See more jobs