Channel Delivery Analyst

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

Our specific Go-to-Market Execution Design team is focused on driving agent adoption of technology initiatives that enhance how agents and their teams operate, connect, and serve customers. Experience supporting Agency initiatives across field and corporate environments, including agent office technology, operations, learning, change, or channel performance, is preferred.

Are you ready to make an impact in a dynamic and collaborative environment? Join our Channel Performance Team as a Go-to-Market Execution Designer (Channel Delivery Analyst) and help us create actionable strategies that empower our field partners and drive meaningful behavior change with agents. In this role, you will leverage your design and creativity skills and deep understanding of agent and field realities to develop prescriptive action plans and engaging resources to help agents and field partners understand, prepare for, and embrace change.

You'll partner closely with other Go-to-Market teams, technical and strategic partners, Agency Learning, Channel Performance, Enterprise Technology, field partners, and other Agency functions to ensure engaging and seamless delivery of Amplify initiatives. Your agility and adaptability will be essential as you balance multiple—and at times shifting—timelines and priorities, all while keeping the focus on quality and the agent experience.

We believe in the power of feedback and data. You’ll continuously review performance metrics and field insights to iterate and enhance our tactics, ensuring that our solutions resonate and achieve sustained adoption with field audiences. If you're a proactive communicator with a knack for problem-solving and have a passion for driving change and getting results, we want you on our team! Together, we will create meaningful connections across the organization and deliver impactful execution that aligns with our Go-to-Market strategies. Apply now to be part of a team that values a growth mindset, creativity, and collaboration.

Qualifications

Our ideal candidate will have demonstrated, successful experience:

• Developing and coordinating go-to-market, change and/or communication strategies and supporting tactics.
• Communicating complex information clearly and effectively across a variety of audiences, including agents, field leadership, business partners, technical partners, and leadership.
• Building relationships and working across Agency functions and other departments, including Enterprise Technology, to align stakeholders, navigate dependencies, and move work forward.
• Translating complex technology, operational, or business changes into clear, actionable tactics for agents and field partners.
• Working effectively across corporate and field-facing environments, connecting enterprise strategies and capabilities to agent and field realities.
• Applying an understanding of agent office operations, technology, and infrastructure when developing tactical solutions.
• High capacity to adapt to changing priorities and initiatives, maintaining focus on the agent experience and overall business objectives.
• Applying an understanding of user/audience needs and preferences when designing tactical solutions.
• Bringing together and working across multiple individuals, teams, and functions to drive results while managing the pace and efficiency of work, including influencing and gaining alignment when direct authority may not exist.
• Ability to take initiative and proactively identify issues, dependencies, and opportunities as well as recommend actions.
• Working with data and insights to deeply understand consumer, agent, and field leadership preferences and realities and using data to understand the outputs or results of work.
• Innovative mindset with a proactive approach to problem-solving and driving engagement.
• Ability to work independently and manage multiple projects simultaneously.
• Demonstrated adaptability, critical thinking, and creativity.

Core Skills:

• Stakeholder management
• Project management
• Learning agility
• End-user empathy
• Business communication
• Problem solving
• Cross-functional collaboration
• Influence without authority

Desired Experience:

• Experience developing or delivering communications at an enterprise level, with the ability to align messaging across multiple functions, stakeholders, and audiences.
• Experience developing and coordinating go-to-market, change and/or communication strategies and supporting tactics.
• Experience working across multiple Agency functions and other departments, including Enterprise Technology, to coordinate work, align priorities, and drive shared outcomes.
• Experience supporting both corporate and field-facing initiatives, with an understanding of agent and agent office needs, operations, and realities.
• Experience within Agency Learning, Channel Performance, or related functions supporting agent and field execution.
• Familiarity with agent office technology and infrastructure and how technology or process changes impact day-to-day agent office operations.
• Experience translating complex technical, operational, or strategic information into clear, concise, and actionable communications, resources, or learning for different audiences.
• Experience communicating effectively with stakeholders at different levels of the organization and adapting messaging based on the audience and business need.

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $80,600 - $100,000
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 10% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!