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Baystate Health

Operates regional hospitals and health services

Health Unit Clerk/Patient Care Technician

Nursing & Frontline Patient CareConfirmed live in the last 24 hours
Part-timeGreenfield, MA, USA

About the Job

Requirements

  • Level I: PCT training or CNA training is preferred.
  • Level II: At least one year of patient care experience is required; experience may be in long-term care, specialty, acute care, or similar settings.
  • Level III: A high school diploma or GED is required, along with three or more years of patient care experience, or at least one year as a Level II PCT at Baystate Health. CNA certification is preferred.
  • Level IV: A high school diploma or GED is required, along with four or more years of acute or specialty-specific care setting experience, or at least one year as a Level III PCT at Baystate Health. CNA certification is preferred.
  • Proficiency in reading and writing in English is required.
  • Ability to maintain professional composure in medium- to high-stress situations is required.
  • Effective communication skills are required.
  • American Heart Association Basic Life Support certification is required.
  • Every other weekend and holiday availability is required.

Responsibilities

  • Provide direct patient care, including hygiene, skin care, mobility assistance, and monitoring.
  • Perform phlebotomy and electrocardiograms as needed on the unit.
  • Manage equipment and perform or assist with unit procedures.
  • Provide age-appropriate care and apply knowledge of developmental stages and theories when implementing patient care.
  • Monitor basic physiological parameters; take and record routine vital signs, weights, heights, abdominal girths, and pediatric head circumferences as ordered; promptly report significant deviations and changes in drainage patterns.
  • Administer treatments and procedures according to Baystate Medical Center policy and procedure.
  • Change dressings within the specified timeframe and provide post-mortem care as directed by the Registered Nurse and Baystate Health policy.
  • Perform procedures in the nursing procedure manual within the assigned area of responsibility; assist physicians with examinations and simple procedures; verify patient identity before procedures.
  • Assist patients with elimination of body wastes and promptly provide bedpans, urinals, and emesis basins upon request.
  • Label and send urine, feces, and sputum specimens within the specified timeframe; measure and record intake and output; administer ordered enemas or Harris Drips according to procedure.
  • Perform point-of-care testing.
  • Deliver ancillary services and follow patient-specific treatment plans; monitor patient condition during treatment, notify appropriate personnel of unexpected occurrences, share care observations with the Registered Nurse, provide treatment within the specified timeframe, and document treatments and activities.
  • Communicate patient-care information clearly to the team, interact respectfully and informatively with patients, and recognize culturally based patient and family needs.
  • Initiate emergency procedures and respond effectively in emergencies; maintain patient safety and communicate with appropriate personnel.
  • Function as a member of the team, assist team members with clinical and non-clinical activities, and provide feedback related to team processes.
  • Complete and maintain clinical recognition program competencies for the applicable career-ladder level.
  • Demonstrate competency in one-to-one patient observation based on department and unit-specific needs.
  • Perform other similar and related duties as assigned.

Desired Qualifications

  • PCT or CNA training is preferred for Level I.
  • CNA certification is preferred for Levels III and IV.

About the Company

Baystate Health

Operates regional hospitals and health services

Baystate Health is a large healthcare organization serving western Massachusetts with about 13,000 employees and five hospitals that together house around 980 beds. It provides a wide range of patient care and community health services and aims to improve the health of people in its communities every day with a focus on quality, safety, value, and experience. Its work spans patient care from the bedside to education and workplace health, reflecting a community-first mission where treating people with dignity and equity matters. The organization positions itself as a major regional provider and economic driver, emphasizing accessible care and local impact. What sets Baystate Health apart is its scale in western Massachusetts, its integrated approach to care and community health, and its role as a local employer and leader in health outcomes. The goal is to make healthcare accessible and to continually improve health and wellness for the communities it serves.

Company size
5,001-10,000
Company stage
Grant
Total funding
$3.9M
Headquarters
Springfield, IL
Founded
1873

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