Customer Service Representative

The Support Consultant is responsible for providing high-quality customer and operational support to pharmacies and customers across Norway. The role covers inquiries related to invoices, orders, eCommerce, customer service, and access to relevant systems.

Responsibilities:

Customer & Operational Support

• Handle customer and pharmacy inquiries, including complaints and non-conformities
• Support invoice-related requests, including customer information changes and follow-up
• Track orders and deliveries and assist with order-related questions
• Forward and coordinate inquiries with pharmacies and other relevant teams when required

eCommerce Support

• Handle Boots.no-related questions and issues, including orders, stock availability, returns, claims, and general guidance
• Assist with password resets, login issues, and manual orders
• Handle and follow up on eCommerce-related customer cases

System Support

• Support pharmacies with Magento login and other access-related inquiries
• Provide basic guidance and troubleshooting for relevant systems and platforms
• Escalate technical issues when required
  

Skills and Knowledge:

Required

• Good written and spoken Norwegian
• Strong customer service mindset and communication skills
• Good problem-solving skills and willingness to learn
• Ability to take ownership and follow up on cases

Preferred

• Interest or curiosity in IT, systems, and technical troubleshooting
• Previous experience in customer service, support, eCommerce, retail, or a similar role

We are looking for someone who is service-minded, curious, and solution-oriented, enjoys helping people, and is comfortable learning new systems and processes.

Salary Ranges:

2200 - 3000 EUR gross monthly

#Li-hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB