Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Customer Service Management Developer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across various components. Collaboration with different teams to monitor system health and implement necessary adjustments is an integral part of the work routine.

Roles & Responsibilities:
- Expected to perform independently and become an subject matter expert.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into effective application configurations.
- Monitor application performance and proactively identify areas for improvement to enhance user experience.
- Document configuration changes and maintain detailed records to support system audits and knowledge sharing.
- Assist junior team members by providing guidance and sharing best practices to foster professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM), CSM Developer, App Engine, Case Management, , Data Migration, Advanced workflow, ServiceNow Scripting API.

- Strong knowledge of application configuration and customization within packaged or software as a service environments.
- Experience working with application programming interfaces to integrate and extend platform capabilities.
- Familiarity with low-code development platforms to create scalable and maintainable solutions.
- Ability to troubleshoot and resolve system issues while ensuring minimal disruption to business operations.
- Understanding of release management processes and version control to maintain system integrity.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Bengaluru / Pune/ Chennai office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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