IT Support Specialist
Kraft & Kennedy
IT Support Specialist
Kraft & Kennedy
Multidisciplinary technology and management consulting
Kraft & Kennedy · Chicago, United States · Full-time · Posted 2026-10-07
Salary: USD 55,000–65,000
Workplace: on_site
Department: Support Practice Group (SPG)
The Support Practice Group of Kraft Kennedy is seeking applicants for full- time position on site Desktop Support Specialist
The schedule is
Monday to Friday 8:30 am to 5:30 pm central time
You must be located in the Chicago area to be considered for this position.
The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.
This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.
Responsibilities
· Provide support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
· Provide on-site assistance to clients.
· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
· Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
· Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
· Provide regional local on-site client support, as necessary.
The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.
· Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
· Strong customer service and communication skills.
· Very organized and detail oriented, with a high degree of accuracy and follow up.
· Strong problem solving and technical troubleshooting skills.
· Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
· Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.
· Some combined industry experience with Windows desktops.
· Virtualization and storage experience strongly preferred.
· MCSE and/or related technical certifications are strongly preferred.
Why join us?
· Family oriented team environment with strong emphasis on work life balance
· Medical, dental, HSA, life and long-term disability insurance
· 401k with company match
· Phone reimbursement
· Holidays/vacation/sick days
· Training on the latest technologies
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
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Multidisciplinary technology and management consulting
Kraft Kennedy provides technology and management consulting for professional services firms, aligning IT with business goals. They offer services across IT infrastructure, cybersecurity, desktop design, project management, document management systems (DMS), advisory services, and procurement, delivered through dedicated, multidisciplinary teams. Their approach pairs leading systems engineers, strategy specialists, and project managers with guidance from lawyers, CIOs, and executive directors, and supports clients with a 24x7 network operations center and as-a-service solutions. Kraft Kennedy distinguishes itself through deep, sector-specific expertise in law firms, financial organizations, and professional services, a track record of personalized client attention, and formal partnerships with Microsoft. The company’s goal is to help clients achieve reliable, business-focused IT that supports their operations and growth by delivering tailored solutions and ongoing support.
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