Cone Health

Not-for-profit healthcare network delivering hospital care

Care Management Assistant 2

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeReidsville, NC, USANo salary listedIn-person

About the Job

Requirements

Completion of an LPN training program or a Bachelor of Social Work degree.
Current LPN licensure as required by the state, or a Bachelor of Social Work degree.
Basic Life Support certification.

Responsibilities

Provide collaborative administrative support to social workers and case managers by completing documentation and contacting patients to reduce the burden on clinical staff and improve office-wide efficiency.
Prepare documents such as referral forms, using proper grammar and spelling to communicate effectively with providers inside and outside the organization.
Correspond with patients, caregivers, insurance companies, post-acute vendors, and community agencies under the leadership of a case manager or clinical social worker.
Ensure accuracy of information.
Inform departmental leaders about potential coverage gaps so they can identify resource needs and strategize solutions.
Develop business relationships with Cone Health's post-acute network partners across various care settings, including skilled nursing facilities, long-term acute care, and inpatient rehabilitation facilities.
Network and contribute to business development with post-acute partners, value-based care leadership, and acute care facilities to provide a feedback loop on referrals and clinical and educational opportunities.
Collaborate with acute care facilities, post-acute resources, and community partners to implement and measure an exceptional patient admission experience.
Perform other duties as assigned.

Desired Qualifications

One to two years of experience in care management or post-acute support.

Administrative Support

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Care Management Assistant II provides support to Case Managers and Social Workers; responsible for informational accuracy in relation to patients and insurance, facilitate reimbursement and through-put of the patient stay. This role will also work to establish and maintain post-acute network relationships across the Cone Health enterprise.
Essential Job Function

Provides collaborative administrative support for social workers and Case Managers by filling out appropriate documentation and contacting patients to ease burden of tasks off clinical staff and increase office-wide efficiency.
Prepares documents such as referral forms, using proper grammar and spelling to effectively communicate with other providers, both in and outside the organization.
Corresponds with patients, caregivers, insurance companies, post-acute vendors and community agencies, under the leadership of a Case Manager or Clinical Social Worker (LSW).
to ensure accuracy of information.
Informs departmental leaders about potential gaps in coverage that social workers may have to note when there may be more resources needed and allowing departmental leadership to strategize on how to tackle said problem.
Develops strong business relationships with Cone Health’s Post-acute network partners across the various care settings (SNF, LTAC, IRF, LTAC).
Networks and contributes to business development with the post-acute partners, VBCI leadership, and Cone Acute facilities to provide a feedback loop on referrals and clinical and educational opportunities.
Works in a collaborative manor with our Cone health acute care facility a cones post-acute resources, and our community partners to implement and measure an exceptional patient admission experience.
Performs other duties as assigned.

Education

Required: LPN training program or Bachelor of Social Work

Experience

Preferred: 1-2 years in Care Management or Post-acute support

Licensure/Certification/Listing

Required: Current LPN licensure as required by state or BSW degreeBLS

Work Shift :

On Call Required

FTE:

0.9

Job Type:

Benefit Eligible (20-39) Hours/Week

About the Company

Cone Health

Not-for-profit healthcare network delivering hospital care

Cone Health is a not-for-profit healthcare network that serves communities in Alamance, Forsyth, Guilford, Randolph, Rockingham, and surrounding counties by operating hospitals, primary and specialty care clinics, and centers for heart and vascular care, cancer treatment, women’s and children’s health, and advanced imaging. Its services are delivered through a system of hospitals, clinics, and the Cone Health Medical Group and Triad HealthCare Network, with revenue coming from patient services, insurance reimbursements, and government programs. The network differentiates itself by emphasizing community care and serving underserved populations, supported by a large staff, physician partners, and volunteers, and it holds recognized workplace culture awards. The goal is to provide high-quality, accessible healthcare and improve health outcomes across its diverse service areas.

Company size: 5,001-10,000
Company stage: Seed
Total funding: $100K
Headquarters: Greensboro, NC
Founded: 1953

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