Patient Service Executive
Siloam Hospitals Group
Patient Service Executive
Siloam Hospitals Group
Private hospital network and healthcare provider
•Providing the best service and explanation of customer needs for hospital products and facilities so that patients/patient families can make the best decisions regarding the health facilities and services they will undergo.
•Builds relationships with patients, families and staff to create an environment where patient experience and satisfaction is paramount.
•Communicates findings appropriately to healthcare team members.
•Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.
•Works with appropriate individuals or departments to limit or resolve delays in services and is able to communicate well with patients and families.
•Act as an intermediary for Hospital Administration on behalf of patients and their families.
•Educate healthcare professionals and employees about ways to humanize patients.
•Make follow-up telephone calls to discharged patients and ask for feedback about their experience while in hospital and forward all questions/input of a clinical and non-clinical nature to the relevant manager.
•Anticipate and identify patient needs.
•Providing guidance and positive support to patients/families in a more personal manner while ensuring their entire series of care runs according to procedures.
•Develop a care plan to meet their personal health care needs.
•Treat patients with empathy and respect and conduct yourself in a professional manner.
•Comply with organizational guidelines and health care laws and regulations.
•Attend ongoing training and courses to keep up with new developments in health care.
•Implement procedures and practices for quality and safety services, including attending training, collecting data, documenting and/or making reports needed to support the achievement of hospital wide indicators and related department/unit targets.
•Bachelor Degree from any related major
•Have minimum 1 year work experience in the same field
•Excellent verbal and written communication skills for interacting with patients, families, and hospital staff.
•Understanding of medical billing procedures and insurance processes is beneficial.
•Familiarity with healthcare regulations and patient privacy laws (e.g., HIPAA) to ensure compliance.
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It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.
Private hospital network and healthcare provider
Siloam Hospitals Group runs a large private healthcare network in Indonesia with 41 hospitals and many clinics across 23 provinces. It delivers inpatient and outpatient services to self-paying patients, corporate clients, insurers, and BPJS participants, generating revenue from room charges, procedures, consultations, pharmaceuticals, and diagnostics. The group focuses on high-complexity care in cardiology, oncology, neurology, neurosurgery, orthopedics, and gastroenterology, operating Centers of Excellence to coordinate advanced treatments, and uses a managed service model that lets hospitals be built with external capital while sharing revenue. Its goal is to expand access to high-quality private healthcare in Indonesia, strengthen specialized care, and maintain a broad, affordable service network for individuals, employers, insurers, and government programs, backed by JCI accreditation as a quality benchmark.
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