OVME

Medical aesthetics spa offering non-invasive treatments

Studio Coordinator - Full, Time : Bethesda

Reception & Front DeskUpdated on Nov 13

Full-timeBethesda, MD, USANo salary listedIn-person

About the Job

Requirements

Exceptional written and verbal communication skills.
Experience managing social media.
Ability to function independently with minimal supervision.
Ability to work independently, in a team environment, and with remote employees.
Strong organizational skills and ability to multitask in a fast-paced environment.
A bachelor's degree or comparable industry experience is preferred.
Medical CRM or Zenoti experience is a plus.
Availability to work Monday through Saturday, including 2–3 nights per week.

Responsibilities

Create a positive customer experience for all clients.
Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
Provide customer service by addressing client inquiries, scheduling appointments, and promptly resolving concerns or issues.
Manage and coordinate the appointment booking system, ensuring accurate scheduling and optimizing studio resources.
Collect client information, update medical history forms, and ensure client records are accurate and confidential.
Assist clients with forms and consent documents by explaining their purpose and ensuring client understanding.
Answer phone calls, respond to emails, and handle general inquiries about services, pricing, and operational policies.
Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
Process client payments, verify insurance information when applicable, and provide receipts or invoices as required.
Coordinate with clinical and administrative staff to support smooth workflow and efficient client care.
Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
Manage inventory of office and administrative supplies and place orders as needed to maintain adequate stock.
Stay knowledgeable about services, treatments, and promotions to provide accurate and current information to clients.
Handle confidential and sensitive client information discreetly and adhere to privacy regulations.
Assist with marketing efforts, including distributing promotional materials and gathering client testimonials.
Perform additional administrative tasks as assigned by the management team.

Desired Qualifications

Medical CRM or Zenoti experience is a plus.

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Responsible for creating an unrivaled customer experience for all clients.
Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
Perform additional administrative tasks as assigned by the management team.

Exceptional written and verbal communication skills.
Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
Social media management experience.
Ability to function independently with minimal supervision.
Ability to work well independently, in a team environment, and with remote employees.
Team player mentality.
Strong sense of ownership and urgency.
Extremely detail oriented.
Self-starter and passion for learning.
Strong organizational skills and ability to multi-task in a fast-paced environment.

Education and Experience

Bachelor’s degree or comparable industry experience preferred.
Medical CRM/Zenoti experience is a plus.
Must be available Monday-Saturday 2-3 nights per week

About the Company

OVME

Medical aesthetics spa offering non-invasive treatments

OVME provides non-surgical cosmetic and wellness services through medical spas. It offers treatments such as hydrafacials, dermal fillers, Botox, laser therapy, and other non-invasive procedures performed by trained professionals. Customers receive personalized treatments after complimentary consultations, with a focus on maintaining youthful skin and enhancing appearance. Revenue comes from service fees, product sales, and membership programs that offer exclusive benefits and discounts. The company differentiates itself with a strong emphasis on customized, high-quality aesthetic care and ongoing wellness through memberships, setting it apart from providers that offer more limited services or do not offer ongoing membership plans. Overall, OVME aims to help clients achieve their aesthetic goals safely and conveniently through expert care and a range of non-invasive options.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 2017

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