Vice President, Client Engagement and Commercial Experiences

We’re seeking a future team member for the role of Vice President, Client Engagement and Commercial Experiences to join our Commercial Office. This role is located in New York, NY

The Client Engagement and Commercial Experiences Vice President is responsible for designing, orchestrating, and continuously enhancing BNY's client engagement experiences across the Commercial organization. The role drives the execution for executive engagement initiatives, ensuring that every client interaction reflects BNY's commitment to client obsession, differentiated service, commercial growth, and relationship excellence.

The role oversees the strategy, governance, and execution of executive sponsorship programs, client summits, executive briefing center experiences, hospitality initiatives, and strategic engagement programs that strengthen relationships with key clients and prospects. Working closely with Commercial leadership, Executive Committee members, Client Coverage teams, Marketing, Innovation, Events, Communications, and Client Service partners, the Vice President ensures BNY consistently delivers connected, memorable, and commercially impactful client experiences.

This position also leads the evolution and activation of BNY's Unreasonable Hospitality program, partnering across the firm to define new client experience standards, engagement models, and hospitality-led experiences that elevate how BNY engages with clients. The role helps foster a culture of exceptional client experience by identifying innovative ways to deepen relationships, differentiate BNY in the market, and support coverage teams in delivering more intentional, personalized, and impactful interactions throughout the client lifecycle.

Through executive sponsorship, strategic events, executive-to-executive engagement, thought leadership programs, and hospitality-driven experiences, the function strengthens client trust, expands executive relationships, enhances BNY's brand and reputation, and creates opportunities for commercial growth across the franchise.

In this role, you’ll make an impact in the following ways: 

• Lead the firm's Unreasonable Hospitality program, defining and evolving how BNY builds a culture of differentiated, memorable, and client-centric experiences.
• Support the firm's annual Commercial flagship event, “Commercial Liftoff,” which brings together top Commercial leaders across the bank to kick off the second half of each year.
• Design and execute executive engagement programs, including Executive Sponsorship, Executive Committee client engagement, and strategic relationship initiatives.
• Manage and enhance the Executive Sponsor Program, partnering with senior leaders to strengthen executive-to-executive relationships with priority clients.
• Lead the planning and execution of client summits, C-suite engagements, and other high-impact client experiences.
• Partner with Coverage, Marketing, Innovation, Client Service, and Communications teams to create new client engagement experiences that strengthen relationships and support commercial growth.
• Develop executive briefing materials, relationship intelligence, and engagement strategies that prepare leaders for meaningful client interactions.
• Support coverage teams in identifying, planning, and executing strategic client engagement opportunities across the relationship lifecycle.
• Establish enterprise standards, playbooks, and best practices for executive engagement, hospitality, and client experience excellence.
• Identify opportunities to leverage AI and design capabilities, in partnership with AI teams, to elevate the execution of executive engagement programs across the bank.
• Capture insights, opportunities, and action items from executive engagements and ensure effective follow-through across stakeholders.
• Define and monitor engagement effectiveness metrics, using client feedback and commercial outcomes to continuously enhance programs and experience

To be successful in this role, we’re seeking the following:

• 5-8 years of experience
• Bachelor's degree in business or a related discipline, or equivalent work experience required; MBA or other advanced degree preferred 
• Background in leading executive engagement, client hospitality, or relationship management programs
• Track record of delivering high-touch client experiences, leadership meetings, and strategic events
• Ability to build trusted partnerships with senior executives and support executive-to-executive client relationships
• Experience collaborating across commercial, marketing, communications, innovation, and service functions
• Skill in preparing executive-ready briefing materials, client intelligence, and interaction strategies
• Experience developing frameworks, playbooks, and standards that elevate client engagement practices
• Ability to identify and coordinate strategic touchpoints across the client relationship journey
• Experience turning engagement insights into actionable follow-up plans and stakeholder alignment
• Proficiency in measuring program impact through feedback, engagement data, and commercial results
• Strength in creating differentiated, client-focused experiences that deepen relationships and enable growth

Base Salary Min: 69000

Base Salary Max: 170000