About the company

ResortPass is completely redefining what it means to be a guest at a hotel. By offering day access to luxury hotel experiences, including breathtaking pools, private beaches, deluxe spas, and more, ResortPass allows people to escape – without ever leaving town. If you’re moved to contribute to our vision, we’d love your help.

Our growing team of innovative tech and hospitality experts has partnered with over 1,600 leading hotels and resorts including Ritz-Carlton, Four Seasons, Westin, and Fairmont. We’ve connected over 3 million people with relaxation and luxury in their own neighborhoods, making rest more mindful, togetherness more meaningful, and escape more accessible. Fresh off a Series B $30M raise, co-led by Declaration Partners and 14W with additional investment from previous investor Charles River Ventures, and new investors Endeavor, Jessica Alba, Adam Grant and others, ResortPass is at the beginning of creating a new category of hospitality.

As a Growth Marketing Operations Manager at ResortPass, you will play a critical role in scaling our B2B and B2C marketing operations and communications, and driving growth initiatives. You will work cross-functionally with marketing, sales and product teams to optimize processes and systems, develop automated lifecycle communication strategies for both sales and account management, and ensure the seamless integration of our growth marketing technology and data. We’re looking for someone who is passionate, collaborative, and technically minded.

We are looking for someone who is located in or near the NYC area, as this role will be in person at our NYC headquarters. The base salary for this role will range from $110,000 - 130,000 per year, plus equity, commensurate with experience.

• Collaborate closely with marketing, sales, product, and cross-functional teams to build automated communications and processes to drive B2B sales and account management of our hotel partners. 
• Own the optimization of the B2B customer lifecycle, from lead creation and scoring to onboarding, driving ongoing revenue and preventing churn.
• Partner with the Director of B2B marketing to send monthly newsletters, conference communications and other relevant large scale email communications. This includes managing our segments and email deliverability. 
• Identify needs and proactively find solutions to improve processes and tooling to enable business scale, reducing friction and manual work across the business.
• Manage and support the overall Salesforce administration and system architecture. This includes managing the integration with Hubspot and other relevant internal B2B tools.
• Support B2C growth initiatives including managing customer CRM data capture and architecture.
• Support B2C lifecycle team with ongoing lifecycle communication production needs.

• 3-5 years of growth operations, B2B CRM or similar role within a fast-paced company (ideally a start-up)
• Demonstrated experience managing a Salesforce <> Hubspot B2B tech stack, including drafting and building automated communications and workflows 
• Experience managing cross-functional relationships to identify opportunities and solutions to drive scale
• Strong attention to detail, excellent communication and interpersonal skills.
• Scrappy, motivated, problem solver who won’t wait for direction.
• You’re a good person. While building a startup is hard, being a good person is not. We are creating a culture of people with whom you would look forward to working. While we offer incredible experiences to our guests, it is just as important to us to foster an incredible culture for our employees.
• Bonus points if you have:
  • Experience in B2B2C marketplace products
  • Experience writing sales copy
  • Experience building/operationalizing B2C lifecycle communications
  • Knowledge of analytical tools like Looker

Benefits