Full-Time

Growth Marketing Operations Manager

Posted on 8/6/2024

ResortPass

ResortPass

51-200 employees

Day access to luxury hotel amenities

Consumer Goods
Entertainment

Compensation Overview

$110k - $130kAnnually

+ Equity

Junior, Mid

New York, NY, USA

Role will be in person at our NYC headquarters.

Category
Growth Marketing
Growth & Marketing
Required Skills
Hubspot
Salesforce
Requirements
  • 3-5 years of growth operations, B2B CRM or similar role within a fast-paced company (ideally a start-up)
  • Demonstrated experience managing a Salesforce <> Hubspot B2B tech stack, including drafting and building automated communications and workflows
  • Experience managing cross-functional relationships to identify opportunities and solutions to drive scale
  • Strong attention to detail, excellent communication and interpersonal skills.
  • Scrappy, motivated, problem solver who won’t wait for direction.
Responsibilities
  • Collaborate closely with marketing, sales, product, and cross-functional teams to build automated communications and processes to drive B2B sales and account management of our hotel partners.
  • Own the optimization of the B2B customer lifecycle, from lead creation and scoring to onboarding, driving ongoing revenue and preventing churn.
  • Partner with the Director of B2B marketing to send monthly newsletters, conference communications and other relevant large scale email communications. This includes managing our segments and email deliverability.
  • Identify needs and proactively find solutions to improve processes and tooling to enable business scale, reducing friction and manual work across the business.
  • Manage and support the overall Salesforce administration and system architecture. This includes managing the integration with Hubspot and other relevant internal B2B tools.
  • Support B2C growth initiatives including managing customer CRM data capture and architecture.
  • Support B2C lifecycle team with ongoing lifecycle communication production needs.

ResortPass allows people to access luxury hotel amenities for a day without needing to stay overnight. Users can enjoy features like pools, spas, and fitness centers at top hotels such as Ritz-Carlton and Four Seasons. The service works by partnering with over 1,300 hotels to offer their facilities on a day-use basis, making it easy for locals and visitors to enjoy premium experiences. Unlike traditional hotel stays, ResortPass focuses on providing flexible access to high-end amenities, which sets it apart from competitors. The company's goal is to enhance everyday life by making luxury experiences more accessible to everyone.

Company Stage

Series B

Total Funding

$36.4M

Headquarters

Santa Monica, California

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Hilton expands market presence across the Americas.
  • Increased demand for local, shorter escapes aligns with ResortPass's offerings.
  • Collaborations with brands like Smoothie King and Mastercard boost customer engagement.

What critics are saying

  • Economic downturns may reduce spending on luxury day passes.
  • Competition from new entrants could dilute market share.
  • Hotel partners might develop their own day pass offerings, bypassing ResortPass.

What makes ResortPass unique

  • ResortPass offers day access to luxury amenities without overnight stays.
  • Partnerships with over 1,300 hotels, including Ritz-Carlton and Four Seasons, enhance credibility.
  • Unique business model taps into the growing 'daycation' trend among consumers.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

401(k) Retirement Plan

Unlimited Paid Time Off

Commuter Benefits

Paid Parental Leave

INACTIVE