Aero
GTM OS integrates tools, orchestrates deals
Charter Support Coordinator
Regular presence at the office and operational facilities is required.
About the job
- A Bachelor's degree or equivalent work experience in aviation, hospitality, luxury travel, logistics, or a related field.
- Two to five years of experience in aviation operations, charter operations, customer service, hospitality, travel coordination, or a similar fast-paced operational environment.
- Exceptional organizational and time management skills, with the ability to manage multiple priorities and meet tight deadlines.
- Strong attention to detail and commitment to accuracy when coordinating flight logistics, documentation, and guest requests.
- Excellent verbal and written communication skills with the ability to build relationships with guests, brokers, vendors, and internal stakeholders.
- Proven ability to deliver high-touch, premium customer service while maintaining professionalism and discretion.
- Comfort working cross-functionally with flight operations, ground operations, catering vendors, Fixed Base Operators, and external partners.
- Knowledge of flight planning, trip support, or aircraft dispatch processes.
- Ability to identify operational issues proactively and escalate appropriately while maintaining a calm, solutions-oriented approach.
- Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook, and experience using operational, scheduling, or customer relationship management systems.
- Ability to work in a dynamic environment where priorities can shift quickly and flexibility is essential.
- Ability to maintain confidentiality when handling guest information and sensitive operational details.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and occasional late nights, based on operational and guest needs.
- Ability and willingness to travel as needed to support charter operations, guest experience initiatives, and other business needs.
- Passion for delivering exceptional guest experiences in a premium service environment.
- Serve as the primary point of contact for charter guests and charter brokers throughout the lifecycle of each trip.
- Review and coordinate incoming charter requests, supporting the vetting and execution of charter operations.
- Coordinate pre-flight logistics, including trip briefings, catering, aircraft stocking, ground handling, fueling, servicing, and aircraft presentation.
- Ensure trip documentation is received, distributed to appropriate crew members, and maintained according to company procedures.
- Collaborate with Flight Attendants to communicate guest preferences, special requests, catering details, and onboard inventory needs.
- Monitor charter operations to identify potential issues, communicate updates, and escalate concerns to leadership as appropriate.
- Partner with the Operations Control Center, Ground Operations, Flight Operations, and third-party vendors to ensure flights operate safely, efficiently, and on schedule.
- Coordinate with Fixed Base Operators, handling agents, catering providers, and other service partners to deliver a premium guest experience.
- Verify crew duty and flight time compliance with applicable regulations and company policies.
- Maintain accurate operational records, guest preferences, and trip documentation.
- Identify opportunities to improve charter operational processes, workflows, and service standards.
- Support additional operational initiatives and special projects as assigned.
About the company
Aero provides a Go-To-Market Operating System that unifies a company's sales and marketing tools and automates deal progression. It integrates with existing GTM tools, learns from historical data to identify patterns in successful and unsuccessful deals, and uses AI agents to execute actions across tools to move opportunities forward. It centralizes data to avoid silos and automates workflow orchestration across the GTM stack, not just suggesting next steps. Its goal is to give founders and early-stage companies a scalable, low-friction GTM backbone that connects tools and orchestrates activities from first contact to deal closure.
Company Size
1-10
Company Stage
Series A
Total Funding
$19.5M
Headquarters
San Francisco, California
Founded
1976
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Simplify's Take
What believers are saying
- Aero’s 2026 website shows a sharper product narrative and stronger systems architecture.
- Early-stage founders want fewer tools and more automation than legacy CRM workflows provide.
- The knowledge-graph angle fits AI agents better than fragmented spreadsheets and point solutions.
What critics are saying
- Aero still called itself very early and planned only a basic beta in June 2025.
- HubSpot, Clay, Apollo, and Salesloft already own adjacent GTM workflows.
- If early-stage teams ignore another platform, Aero never reaches escape velocity.
What makes Aero unique
- Aero positions itself as a Revenue Operating System, not a slimmer CRM.
- Aero unifies CRM, product usage, marketing, finance, and Slack into one knowledge graph.
- Aero’s agent swarm triggers actions, not just dashboards, targeting early-stage GTM teams.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Bereavement Leave