Duty Manager

Job Description

We're looking for a dynamic and organized Duty Manager to join our team in Udaipur, India. In this pivotal role, you'll be the backbone of our front office operations, ensuring seamless guest experiences while leading and supporting your team with enthusiasm and professionalism. As a Duty Manager, you'll oversee daily operations, resolve challenges with decisiveness, and foster a collaborative environment where excellence is the standard. Your ability to balance operational efficiency with genuine hospitality will directly impact our guests' satisfaction and our team's success.

• Welcome and assist guests with warmth and professionalism, ensuring their needs are understood and addressed promptly
• Handle guest complaints, feedback, and special requests with empathy and transparency, working toward satisfactory resolutions
• Supervise and coordinate the front office team, including receptionists, concierge, and bell staff, maintaining high service standards
• Oversee check-in and check-out processes to ensure they are efficient, seamless, and guest-focused
• Monitor lobby activities and maintain a welcoming atmosphere that reflects our commitment to hospitality excellence
• Train, guide, and motivate staff members to deliver exceptional customer service and achieve departmental goals
• Schedule shifts and manage staff rosters with flexibility and fairness, considering operational needs and team preferences
• Act as the primary point of contact for emergencies, operational issues, and critical situations, responding with resilience and sound judgment
• Communicate effectively with other departments (Housekeeping, Food & Beverage, Maintenance, etc.) to fulfill guest requirements and coordinate seamless operations
• Prepare detailed daily reports, document operational insights, and share recommendations with senior management
• Analyze operational data and guest feedback to identify opportunities for improvement and innovation
• Demonstrate decisive problem-solving skills to address conflicts and maintain a positive work environment
• Maintain organized records and ensure compliance with hospitality standards and protocols

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field
• Minimum one year of proven experience in a Duty Manager role or similar front office operations position
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues
• Demonstrated problem-solving and conflict resolution abilities
• Proficiency in time management and organizational skills
• Customer service excellence with a genuine commitment to guest satisfaction
• Crisis management and emergency response experience
• Knowledge of front office operations, guest relations management, and hospitality standards
• Ability to work flexible shifts, including evenings, weekends, and holidays as required
• Analytical mindset with the ability to interpret operational data and generate actionable insights
• Proficiency in hotel management systems and Microsoft Office applications (preferred)
• Certification in Hotel Management or Hospitality Operations (preferred)

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.