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Atrium Health

Operates hospitals and care network

Medical Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • A high school diploma or GED is required.
  • For the Greater Charlotte and Wake Forest divisions, completion of an accredited Medical Assistant program is required, though structured clinical military training documented by DD214 or EMT may be accepted in lieu of the formal program.
  • For the IL/WI and Floyd & Navicent divisions, completion of an accredited or approved Medical Assistant program, or two years of verifiable full-time Medical Assistant experience within the last five years, is required.
  • For Greater Charlotte and Wake Forest, current American Heart Association Basic Life Support certification and successful completion of Atrium Health’s competency assessment are required.
  • For the IL/WI and Floyd & Navicent divisions, American Heart Association Basic Life Support for Healthcare Providers certification must be obtained within 45 days unless the department leader determines it is not required.
  • For Wake Forest, a listed Medical Assistant certification may be required, and Pediatric Emergency Assessment, Recognition, and Stabilization may be required within one year in select areas.
  • No prior experience is required.
  • Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
  • Computer proficiency including keyboarding, navigating a Windows operating system, using electronic mail, and exposure to electronic medical record systems.
  • Ability to perform the physical activities required throughout the workday and lift 35 pounds without assistance; use patient handling equipment with another team member when indicated for patient lifts over 35 pounds or when the patient cannot assist.
  • Functional speech, vision, hearing, and touch, including fine-hand manipulation skills.
  • Ability to operate all equipment necessary for the job and wear protective clothing and equipment as needed when exposed to mechanical, electrical, chemical, blood, or body-fluid hazards.

Responsibilities

  • Follow Medical Assistant scope-of-practice requirements, policies, and procedures, and maintain training and competency for the specialty area while providing patient care.
  • Perform rooming and visit tasks, including taking vital signs; reconciling medications and medical history; reviewing health maintenance and allergies; and conducting screenings such as depression, suicide, falls, and social drivers of health.
  • Assist providers with procedures or perform procedures as ordered.
  • Perform laboratory duties including venipuncture, specimen collection, labeling and packing, preparing laboratory orders and requisitions, and tracking results.
  • Perform point-of-care testing per standing or provider order and complete Clinical Laboratory Improvement Amendments-approved waived tests and practice-specific diagnostic testing in accordance with CLIA standards.
  • Safely administer medications and vaccines according to medication-administration protocols.
  • Perform duties such as medication refills, insurance authorizations, safety and regulatory log completion, patient messaging, medication and supply ordering, appointment scheduling, and referrals.
  • Cross-train to perform duties relevant to the specialty or clinic within the Medical Assistant scope of practice.
  • Communicate effectively and promptly, work with the team, and escalate issues appropriately.
  • Maintain a clean work environment; clean instruments and equipment appropriately; keep equipment and supplies in working order; and stock work areas appropriately.
  • Provide care appropriate to patients’ ages by applying knowledge of lifespan growth and development, assessing and interpreting patient-status information, identifying age-specific needs, and providing care according to departmental policies and procedures.

Desired Qualifications

  • Communication and interpersonal skills that support rapport and professional relationships with patients, team members, and physicians.
  • Customer service skills that support a positive patient experience.

About the Company

Atrium Health

Operates hospitals and care network

Atrium Health is a nonprofit health system serving the southeastern United States with a network of hospitals, clinics, and care sites. It offers primary care, specialty care, rehabilitation, and cancer treatment across more than 1,400 locations, including 40 hospitals. Patients use MyAtriumHealth, a digital portal for scheduling and paying bills, and some care is delivered at home through programs like Levine Children’s. Its goal is to provide accessible, coordinated healthcare across its region while supporting patients with digital tools and broad services, differentiating itself by scale, nonprofit mission, and home-based hospital-level care.

Company size
10,001+
Company stage
Grant
Total funding
$31.6M
Headquarters
Charlotte, NC
Founded
1940

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