Manager Campaign Business Systems Analysis

Overview

About Business Unit:

The Campaign team is the end-to-end expert in orchestrating and activating personalized customer and prospect connection journeys, anytime and anywhere. We pride ourselves on our expertise in campaign management across the entire lifecycle – from planning and implementation to activation and performance tracking, across any channel, whether owned or paid, offsite or onsite. Our team comprises experts skilled in a variety of platforms, including PeopleCloud Media, PeopleCloud Messaging, Adobe, Unica, Salesforce, and more.

The role of Manager in Campaign at Epsilon exists to ensure the seamless and high-quality delivery of digital campaign and web strategy projects, across multiple client accounts. The purpose of this role is to support key client account teams, provide strategic support to Account delivery leaders, and drive business growth and revenue targets through compelling digital solutions.

Responsibilities include managing project progress and delivery quality, resolving issues, ensuring process alignment and quality of service, forecasting resource availability management and collaborating effectively with internal and external partners.

Why we are looking for you:

A Manager has good understanding on delivering technical solutions and will be owing delivery of technology project(s) for Epsilon. He / She works with differenpartnersrs, collaborates with team, plans work and delivers technology related projects.

What you will enjoy in this role:

The Manager role within the Marketing Platform ( AJO,AEP, ACC) team is pivotal in driving client value through the implementation of marketing platforms for driving campaigns.

• Understanding business requirements and working with architect on technical solution
• Develops relationships with senior business partners and ensures appropriate level of engagement.
• Ensures client's partner objectives are aligned with the proposed business solution being offered by Epsilon.
• Creates innovative methods and defines templates for estimation
• Manage a team of technical resources for performance
• Continuously appraise team performance and provide feedback
• Successfully plans and implements multiple projects
• Reviews technical estimates, analyzes risks and plans projects
• Understands business needs and articulate effectively to team for arriving at a solution
• Manage third party dependencies and notify on time

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

Below are the requirements for Manager in detail:

• Understanding business requirements and working with architect on technical solution
• Develops relationships with senior business partners and ensures appropriate level of engagement.
• Ensures client's partner objectives are aligned with the proposed business solution being offered by Epsilon.
• Proactively manages contractual obligations.
• Drafts SOW and contract documents with clients and vendors
• Review third party/vendor contracts/SOWs and ensure it is upto the mark
• Creates innovative methods and defines templates for estimation
• Manage a team of technical resources for performance
• Continuously appraise team performance and provide feedback
• Successfully plans and implements multiple projects
• Reviews technical estimates, analyzes risks and plans projects
• Understands business needs and articulate effectively to team for arriving at a solution
• In due course understand CMS implementations and become SME for different verticals of business solutions handled in Epsilon DX
• Manage third party dependencies and escalate on time
• Report project status on a periodic basis with timely escalations
• Ensure delivery processes are being followed
• Manage global teams and partners across other geographies(primarily North America)

Qualifications

• 4-year college degree in a technical field or equivalent
• Adobe campaign related certification is must.

Required Technical Skills:

• Qualification: Graduate or postgraduate degree preferably in Computer Science, Agile SAFe2 PRINCE2/CSM Certifications
• Experience: 11– 15 Years
• Experience in delivering Adobe, AJO, ACC based applications:5+ Years
• Experience in delivering Digital/Marketing operation project : 3+ Years
• Experience in MS-Project
• Experience in Agile project management tools:
• Good communication
• Good knowledge on E-commerce & Digital domains involving multiple third-party integrations
• Create strategic plans considering end objectives
• Create end-to-end project management plans
• Create and track project schedules
• Strong in MS-Project
• Strong in Agile project management tools like JIRA
• Experience in conducting workshops for requirement gathering

Other Experiences:

• Experience in Globally Distributed Delivery Model is highly preferable
• Having software development background is preferable

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer. 
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.