E

Engel & Völkers

Global real estate agency and franchisor

Senior Service Desk Agent

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeHamburg, Germany€40k - €50k /yr

About the Job

Requirements

  • A completed vocational qualification in IT or an equivalent qualification is required, along with professional experience in IT support or as a service desk agent.
  • Experience with modern IT service management and ticketing systems, and disciplined, precise documentation, is required.
  • The candidate must be comfortable with Windows, macOS, iOS, Android, and Google Workspace.
  • The candidate must have analytical troubleshooting skills and be willing to investigate complex software architectures.
  • The candidate must communicate confidently in German and English.

Responsibilities

  • Analyze, qualify, and resolve domestic and international support and service requests through the ticketing system, telephone, and email.
  • Diagnose issues by analyzing log files, reproducing user workflows and error scenarios, and systematically isolating bugs.
  • Act as a qualified liaison with development, product, and IT departments, and escalate complex system errors to third-level support.
  • Assist users with questions about using, configuring, and customizing the company’s CRM system.
  • Continuously expand the internal knowledge base and create clear instructions and guides for users.
  • Review existing support processes and propose improvements to make them simpler and more effective for users.

About the Company

Engel & Völkers

Global real estate agency and franchisor

Engel & Völkers delivers residential and commercial real estate services globally. It grew from a Hamburg-based firm and built its model around a standardized service manual, which enabled a franchise system started in the late 1990s and rapid international expansion to Europe and the United States. The brand is known for its distinctive villa-based identity and a network of franchise offices that sell and rent properties through local experts under a consistent global approach. The company differentiates itself by combining a luxury, recognizable brand with a scalable franchise model, and by using a digitalization push backed by a private equity investor to fuel growth. The goal is to offer premium real estate services worldwide through a large, consistent franchise network while continuing to expand into new markets and digital capabilities.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Berlin, Germany
Founded
1977

Recently Posted Jobs

Explore more opportunities at Engel & Völkers

See more jobs