Director Technical Program Management

Key Responsibilities

Technical Management and Execution - Technical Management:

–Leads the delivery of products or services, implementing all third party, security, export, accessibility, and legal compliance requirements.

–Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.

–Manages cross-functional response of one or more teams to critical security escalations, ensuring appropriate access to information, adjusting timelines, and communicating assessed risks and potential mitigation strategies with executives and other stakeholders to align on and execute the optimal proposed path to resolution.

–Leads the forecasting of program demands and resource allocation, ensuring effective collaboration with internal and external stakeholders to validate predictions.

–Drives the evolution of processes to enhance the reliability and resilience of products or services, driving innovative solutions.

–Implements strategic priorities and plans regarding maintenance activities and ad-hoc maintenance.

Technical Management and Execution - Technical Strategy and Execution:

–Utilizes technical knowledge to identify and manage program dependencies and risks.

–Supports rapid response to escalations, coordinating within one or more teams and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.

–Outlines and directs strategies for various products, including transitions to Oracle Cloud infrastructure, setting a standard for innovation and efficiency.

–Executes global delivery standards and guidelines, ensuring alignment with Oracle best practices.

–Leads all phases of Implementation, Incident, Problem, and Organizational Change activities for major programs, including process automations.

Program Oversight - Strategy and Decision-Making:

–Guides team members in managing customer interactions, service teams, and stakeholders, providing strategic oversight and prioritization.

–Oversees scope, milestones, and objectives for programs, guiding the collaboration of cross-functional teams to ensure the successful delivery of programs within their span of control.

–Oversees and recommends key performance indicators (KPIs) and implements measurement methods to monitor, evaluate, and optimize team performance against established goals (e.g., scope, timelines, deliverable quality).

–Drives effective collaboration and alignment of priorities to execute a comprehensive communication strategy with partners and customers.

Program Oversight - Program and Operations Management:

–Creates strategies to streamline comprehensive program plans that outline the management process for technical, non-technical, and cross-organizational scope impacting products and business.

–Oversees the work of program staff (e.g., development, quality assurance, customer success), implementing strategies that ensure successful identification and mitigation of barriers, including risks and issues in workflows.

–Ensures comprehensive program documentation (e.g., status reports, program plans) and drives decision-making and long-term program success.

–Communicates program expectations, progress, and challenges to senior leadership, ensuring organizational alignment.

–Oversees and sponsors program status meetings, driving decision-making and alignment across multiple teams, leaders, and departments.

–Leads the formulation and execution of team strategy to meet operational or functional goals, ensuring alignment with global service level agreements (SLAs) and productivity targets.

–Guides the development of best practices to ensure optimized forecasting of program demands, funding, and resourcing.

–Develops and implements strategic improvements to change management initiatives for programs, such as priority, scope, scheduling, or requirement changes.

Program Oversight - Risk Management:

–Ensures the effectiveness of risk mitigation strategies, driving alignment across multiple teams and departments on these strategies.

–Utilizes in-depth analysis of costs, benefits, and return on investment (ROI) to optimize program outcomes, proactively identifying and mitigating risks.

–Proactively removes blockers for the program, utilizing advanced technical expertise and resource options to ensure successful solution delivery and drive widespread adoption.

–Champions solution adoption at the multiple team level, refining technical resource strategies and fostering cross-functional collaboration to maximize impact and scalability.

Process Efficiency - Process Optimization:

–Shapes and drives cross-team program improvement strategies, leveraging best practices to enhance group-wide operations.

–Manages the testing and implementation of initiatives and solutions to achieve operational excellence and align with business goals.

–Provides guidance to optimize methodologies, ensuring streamlined program execution, collaborative teamwork, and successful delivery of outcomes of team and program outcomes.

Process Efficiency - Continuous Improvement:

–Establishes continuous improvement as a core component of operational strategy, influencing group-wide operational efficiencies.

–Partners with senior leadership to institutionalize a data-driven decision-making culture across the group to influence broader business processes.

–Oversees initiatives to advance solution availability, reliability, and security, driving improvements to best practices.

–Iterates processes based on feedback and KPIs, analyzing results through retrospectives.

–Reviews the definition of requirements and configurations of existing and new development tools, where applicable, in accordance with group goals and OKRs.

Collaboration and Program Leadership - Cross Functional Collaboration:

–Shapes collaboration efforts, ensuring high-impact programs align with group priorities.

–Leads transformation initiatives that redefine process improvement workflows, driving cross-functional team efficiency at scale.

–Provides senior leader recommendations on high-impact programs, influencing decision-making.

–Builds and maintains senior stakeholder relationships, ensuring continuous alignment between program strategy and execution.

Collaboration and Program Leadership - Program Leadership:

–Leads programs to improve team efficiency, providing strategic direction and mentorship to teams to manage these programs.

–Identifies areas for improvement, executes change management strategies, and drives successful adoption of new processes or systems.

–Owns the development and execution of strategic plans, aligning them with group goals and objectives.

–Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.

Data and Analysis:

–Leads the execution of reporting and analytics initiatives, enabling enhancements to program execution.

–Provides guidance to cross-functional teams in solving complex problems impacting the success of the program(s), including adherence to service level agreements (SLAs).

–Conducts analysis and reviews results of the analysis, which may include competitive analysis, trend analysis, and KPI analysis, to drive data-informed decisions to support the program goals, presenting findings with immediate team's stakeholders.

Stakeholder Engagement:

–Cultivates and maintains strategic relationships across internal Oracle teams to ensure customer success within Oracle commitments.

–Drives commitment and partnership within customer organizations, influencing at high levels to align Oracle’s offerings with customer strategies.

–Engages in high-level collaborations with customer counterpart leads for continuous review and strategic improvements.

–Develops strategic alignments with customer needs, ensuring global customer satisfaction.

–Provides strategic direction in assessing risks to customer satisfaction and evaluating the effort required to mitigate these risks, considering the broader impact on organizational goals and driving strategic recommendations for senior leader decision-making.

–Leads efforts to balance varied priorities and existing Oracle commitments to ensure optimal coverage and response to key customer needs with minimal risk to programs.

Core Responsibilities

Planning & Execution:

–Oversees and guides multiple teams on managing complex projects or initiatives, monitoring timelines, deliverables, and budgets when applicable to ensure strategic objectives are met. Serves as a role model for appropriately delegating work, setting priorities, and ensuring alignment with business needs. Coaches others on adjusting resources or project timelines in anticipation of business changes.

Collaboration & Partnership:

–Role models leading cross-functional collaborative efforts to ensure alignment of expectations and strategic objectives. Empowers team to build and maintain partnerships with business leaders, stakeholders, and/or customers to address barriers and contribute to organizational success. Drives transparency and inclusivity by modeling actively seeking, listening to, and leveraging diverse perspectives.

Problem Solving:

–Shares problem-solving strategies across teams, providing oversight on complex operational and/or technical issues, as needed. Coaches teams on analyzing highly complex data and/or information to identify solutions to ambiguous issues and provides direction on identifying root causes to prevent recurrence of issues.

Continuous Learning:

–Pursues strategic learning opportunities to maintain expertise and apply best practices at the organizational level. Creates opportunities for team members and leaders to build their expertise in new areas, coaching them to build innovative skills. Identifies skill gap trends across the organization, and upholds a culture that places significant emphasis on sharing knowledge and pursuing learning opportunities that advance the organization. Evaluates efficiency of learning strategies and recommends adjustments as needed.

Continuous Improvement:

–Empowers team to own the development and implementation of ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across the department. Coaches teams to gain buy-in for ideas and to seek feedback on approaches and methods for continued improvement. Prioritizes and reviews the roadmap of improvement initiatives to ensure alignment with strategic direction and maximize return on investments.

Performance and Development:

–Serves as a role model for driving performance across teams through tailored feedback and coaching in alignment with performance management processes, guidelines, and expectations. Drives consistency in the application of talent development procedures and socializes performance expectations across the organization. Ensures that individual development goals are aligned with organizational strategic initiatives. Collaborates with HR to implement talent strategy through hiring and promotion processes.