Inside Sales Representative

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.

Primary Purpose & Scope

Inside Sales is responsible for generating and qualifying leads and supporting quote development for territory sellers, taking the sale as far as possible on behalf of Territory Representatives to improve responsiveness and serve smaller, transactional customers efficiently.

Reporting to the Inside Sales Manager, Inside Sales is part of the Inside Sales organization led by the Director Inside Sales. This role partners closely with Territory Representatives and Field Support to ensure a seamless customer experience.

Values and Culture Expectations

All employees are expected to consistently demonstrate Rite-Hite's Values in Action. These values shape the way we work together and how we serve our customers. This includes modeling company values in daily interactions, decision-making, and how work is accomplished. Employees are expected to contribute to a culture of accountability, collaboration, and respect.

Essential Duties & Responsibilities

Safety Responsibilities:

• Support and promote a culture of safety.

• Follow all Company and OSHA safety policies and procedures.

• Proper use of required personal protective equipment (PPE)

• Report hazards, near misses and incidents promptly

Job Responsibilities:

• Generate and qualify inbound and outbound leads and sales opportunities.

• Support quote development and follow-up for Territory Representatives.

• Manage smaller and transactional customer relationships directly, taking sales to close where appropriate.

• Maintain accurate records of leads, opportunities, and customer activity in the CRM system.

• Respond promptly to customer inquiries via phone and digital channels.

• Partner with Territory Representatives to hand off qualified opportunities and provide status updates.

• Support marketing campaign follow-up and demand-generation activities.

• Identify upsell and cross-sell opportunities during customer interactions.

• Contribute to regional Inside Sales performance metrics, including response time and conversion rate.

Minimum Job Requirements

Education & Experience (Required)

• Associate's or Bachelor's degree preferred, or an equivalent combination of education and experience.

• 1-2+ years of inside sales, customer service, or call center sales experience.

Certifications/License

• None required for this role.

Knowledge/Skills/Abilities

• Strong phone and digital communication skills.

• Proficiency with CRM systems.

• Ability to multitask and prioritize in a fast-paced environment.

• Consultative, needs-based selling approach.

• Collaborative, team-oriented mindset.

Preferred Job Requirements

Education & Experience

• Experience in industrial or distribution sales.

• Experience with CRM and sales engagement tools.

Certifications/License

• None

Knowledge/Skills/Abilities

• Bilingual (Spanish) a plus, depending on region.

• Experience supporting a field sales team.

Role Specific Compliance Requirements

• Ability to meet customer site access and safety requirements (if applicable)

• Ability to pass background check

• Eligibility to work in the United States

Work Location, Schedule and Environment

• Work Location: TBD

• Work Environment: Office; minimal travel required.

• On-call requirements: None

While performing the duties of this job the employee is regularly required to talk, hear, and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the employee may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel may be required.

Disclaimer: All responsibilities and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.

This Job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job. This job description is subject to change, and the employer retains the right to change or modify the duties of this job at any time.

What We Offer

At Arbon Equipment – A Rite-Hite Company, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you’re supported – at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.