Senior Project Manager of Shelter Systems and Rapid Resolution
Program Management·Updated on Nov 15·
Full-timeAtlanta, GA, USA$67k - $86k /yrHybrid
About the Job
Requirements
Previous experience working with the homeless population or housing is preferred.
Proficiency in Microsoft Excel and experience working in the Homeless Management Information System (HMIS).
Familiarity with homelessness outreach, diversion, Continuum of Care (CoC) systems, or encampment outreach.
Experience leading workgroups and trainings.
Ability to collaborate across multiple disciplines and communicate effectively with clients, internal teams, and a broad spectrum of stakeholders.
Strong organizational skills, attention to detail, and ability to multitask across projects under tight deadlines.
Professional writing and editing skills.
High emotional intelligence and sound judgment.
Ability to work in a fast-paced, diverse, results-oriented environment and manage multiple tasks and relationships under pressure.
Strong working knowledge of Microsoft Office and project management tools.
Responsibilities
Support and improve coordination, access, outcomes, and performance across Atlanta CoC-wide shelter programs.
Oversee implementation and performance of Rapid Resolution work throughout the CoC.
Help shelters orient toward exit-focused environments, including quick diversion, proactive problem solving, exit planning, and reducing the time clients spend unhoused.
Manage CoC Rapid Resolution funding and/or contracts that help shelter partners identify and support client exit pathways leading to rehousing or other rapid shelter exits.
Facilitate daily program briefings to track client progress and outcomes, troubleshoot, and identify emerging issues.
Train and support partners and staff across the emergency shelter system to connect clients to appropriate exit pathways more efficiently and accurately.
Follow up with internal staff and system partners to ensure alignment with rapid-exit metrics and program goals.
Collaborate with other system component project managers, CoC partners, and community stakeholders to improve shelter coordination and system efficiency.
Coordinate with the Unit Acquisition, Housing, and Outreach teams to connect housing-ready shelter residents and staff to housing resources.
Coordinate shelter-system responses across the CoC to promote continuity and a coordinated shelter design.
Lead coordination and execution of crisis shelter operations as needed, including during inclement winter weather.
Engage City, County, and CoC leadership to align emergency shelter responses during crisis events, including managing supply chains for critical resources such as cots, blankets, and food.
Create temporary crisis shelter spaces with CoC partners to expand system capacity during crisis events.
Coordinate cross-agency staffing and volunteers for temporary shelter spaces.
Represent the CoC Lead Agency in community collaborations, meetings, and planning efforts.
Work with CoC leaders to develop diversion programming and supports and improve existing programs.
Maintain and refine CoC shelter service standards and support partner providers in implementing best practices.
Lead a CoC-wide workgroup focused on shelter-system transformation and improvement.
Check in with shelter case-management and operations teams to ensure project goals are met.
Monitor outreach project data to identify gaps and propose solutions.
Track shelter outcomes and report on them.
Update shelter program models for the Atlanta CoC.
Use HMIS to monitor anticipated needs and make projections.
Coordinate with the Coordinated Entry project manager to ensure documentation is provided, confirm bed-unit availability as needed, and identify barriers to shelter access.
Help identify prioritized individuals based on CoC prioritization policies.
Provide customer service to Continuum partners and support a transparent system.
Support housing efforts, including committees and workgroups.
Facilitate case conferencing and support efforts to move individuals into housing.
Coordinate with agencies receiving related outreach funding to improve alignment with the CoC.
Work across disciplines and provide coverage and support to other verticals as needed.
Represent Partners for HOME in community meetings, committees, and workgroups as needed.
Desired Qualifications
Proficiency in Power BI or other data-management tools is a plus.
Individuals with lived experience of homelessness are strongly encouraged to apply.
Job Purpose: Partners for HOME seeks qualified applicants to help oversee the coordination of bridge and permanent housing for homeless households. In this role, the Senior Project Manager will support and improve the efforts between Atlanta CoC-wide shelter access, outcomes and performance. This role facilitates broad, cross-agency and cross-system communication, coordination, service access, outcome tracking, and accountability in support of new and existing shelter programs. This role will directly oversee the implementation and performance of the Rapid Resolution work throughout the CoC.
Positions shelters to continually orient towards goals of becoming exit-focused environments, centered on quick diversion, proactive problem solving and exit planning, and other activities that seek to reduce the length of time clients spend unhoused.
Manage the CoC’s Rapid Resolution funding and/or contracts, which seek to facilitate participating shelter partners to identify and support exit pathways for clients that result in rehousing or other rapid shelter exits.
Facilitate the program’s daily briefing to track client progress and outcomes, provide troubleshooting, and identify emerging issues.
Provide direct training and support to partners and staff across the emergency shelter system to more efficiently and accurately connect clients to appropriate exit pathways.
Conduct regular follow-up with internal staff and system partners to ensure follow-through in alignment with rapid exit metrics and program goals.
Collaborate with other system component project managers (Outreach PM, Unit Acquisition PM, Housing PM, etc. ), CoC partners, and community stakeholders to identify opportunities for improved shelter coordination and system efficiencies.
Coordinate closely with CoC Unit Acquisition Team, Housing Team, Outreach Team, etc. to seamlessly connect housing-ready shelter residents and attendant shelter staff to housing resources efficiently and effectively.
Crisis Shelter Coordination
Provide crisis shelter coordination broadly across the entire CoC shelter system to achieve continuity across shelters and a coordinated shelter design.
On an as-needed basis (e.g., during inclement winter weather), serve as the CoC’s lead in the coordination and execution of crisis shelter operations.
Engage City, County, and CoC leadership to align community-wide emergency shelter responses during crisis events. Inclusive of establishing and managing supply chains to secure critical resources, such as cots, blankets, and food.
In conjunction with CoC partners, serve as point person for the creation of temporary crisis shelter spaces to enhance system capacity for the duration of crisis events.
Facilitate cross-agency staffing/volunteer coordination to ensure adequate staffing of temporary shelter spaces.
System Coordination and Partnerships
Represent the CoC Lead Agency in community collaborations, meetings, and planning efforts.
Work closely with leaders from across the CoC to innovate new, and improve existing, diversion programming and supports.
Maintain and iterate on the CoC’s shelter service standards and empower partner providers to implement best practices.
Foster working environments centered on client and system outcomes, mutual accountability, and continuous improvement.
Lead a CoC-wide workgroup aimed at driving system transformation and improvement within shelters
Operational duties
Facilitate check ins with shelter case management and operations teams to ensure project goals are being met.
Monitor outreach project data to identify gaps and propose solutions.
Track data to report on shelter outcomes.
Update program models for shelter work in the Atlanta CoC.
Utilize the Homeless Management Information System (HMIS) to monitor anticipated needs and make projections.
Work closely with Coordinated Entry project manager to ensure appropriate documentation provided, confirm bed unit availability as needed and identify bottlenecks to shelter access.
Assist with identifying prioritized individuals based on CoC prioritization policies.
Provide exceptional customer service to our Continuum Partners, partnering with them to ensure a transparent system is in place.
Support activities for housing efforts including committees and work groups.
Facilitate case conferencing and support activities to move individuals into housing.
Partner with agencies receiving related funding outreach resources to further alignment with the CoC.
Ensure cross disciplinary teamwork with other verticals.
Participate and provide coverage and support to other vertical lines as needed.
Represents Partners for HOME in community meetings, committees and work groups as needed.
Individuals who have lived experience with homelessness strongly encouraged to apply
High energy and a passion for the CoC’s mission and goals
Previous experience working with the homeless population or housing preferable.
Skilled in Excel and have experience working in HMIS.
Proficiency in Power BI or other data management tools is a plus.
Familiar with homelessness outreach, diversion, CoC and or encampment outreach
Strong initiative and curiosity.
Ability to work collaboratively with multiple discipline
Experience leading work groups and trainings.
Excellent client-facing and internal communication skills
Solid organizational skills including attention to detail and multitasking skills
Ability to excel in an entrepreneurial, fast-paced, diverse, results-oriented environment, and to handle multiple projects simultaneously under tight deadlines.
Excellent verbal communication, interpersonal, and relationship-building skills to effectively work with a broad spectrum of stakeholders.
Professional, precise, and persuasive writing and editing skills.
High emotional intelligence with the ability to perceive and understand people’s motivations.
Highly industrious with a strong work ethic; a sense of urgency/impatience for action.
Integrity and humility that encourages and inspire constituents, strong sense of judgment.
Seeks constructive criticism and growth.
Thrive under pressure, consistently meeting expectations and commitments on tight deadlines, all while managing a variety of tasks and relationships in an efficient and meticulous manner.
Strong working knowledge of Microsoft Office, and project management tools.