Return Agent - Rental Car

Local Candidates Only 

Onsite Location Address: 101 Airport Rd, Kahului, HI 96732

The Onsite Return Agent (Rental Car) is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

What You’ll Get:

• Hourly Rate is $16.75 + Commission. 
• Sign-on Bonus: $1,000 ($500 paid at 60 and 90 days of employment)
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Weekly Pay 
  • Holiday Pay 
  • Career growth opportunities 
  • Paid Training to expand your skills and knowledge 
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days 
  • Up to 40% off the base rate of any standard Hertz Rental   
     

The key responsibilities and accountabilities are:

• Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures
• Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
• Provide the customer with an invoice and a full explanation of their charges
• Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
• Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
• Check fuel level and mileage and clearly explain final charges to the customer
• Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• To carry out any other duties requested by the managers/Team Leaders.
• Keep work area organized and free of clutter