Manager – Client Project

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Oversees end-to-end client implementation projects, ensuring delivery within agreed scope, budget, timelines, and quality standards. Leads and develops project managers and implementation teams, providing guidance, mentorship, and performance support. Manages project planning, resource allocation, budgeting, scheduling, risk mitigation, stakeholder engagement, and vendor coordination. Monitors project performance, financials, milestones, and client acceptance, implementing improvements to enhance delivery quality and efficiency. Facilitates cross-functional collaboration, resolves conflicts, manages scope changes, and escalates issues to relevant stakeholders. Requires advanced project management expertise in global IT services, complex cross-technology solutions, agile methodologies, project management tools, executive engagement, and people leadership, supported by a relevant degree and professional certifications.

What we are looking for

Key Roles and Responsibilities:
Oversees the execution and completion of client implementation projects
Oversees people who lead standard projects supporting the company-client relationship, ensuring customer satisfaction
Provides budget analysis, labour planning, and coordination of activities between client and company employees
Monitors project completion from initiation through delivery to meet revenue and cost projections
Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements
Serves as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients
Determines and defines client implementation project scope and objectives
Prepares budget based on scope of work and resource requirements
Creates the project management plan based on requirements and obtain sign off
Tracks standard projects cost to monitor compliance to budget
Develops and manages a detailed client implementation project schedule and work plan
Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
Utilises industry best practices, techniques, and standards throughout entire project execution
Monitors progress and make adjustments as needed
Measures project performance to identify areas for improvement
Oversees all incoming and outgoing project documentation and administration and develop relevant project status and related reports
Ensures that project milestones are met, project scope changes are aligned to budget and managed effectively
Actions improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery
Leads and manages a team of project managers and implementation resources. Provides guidance, mentorship, and supports to project teams, ensuring their effectiveness, productivity, and professional growth
Knowledge, Skills and Attributes:
Excellent communication and stakeholder engagement skills
Strong organizing, planning and administration skills
Strong attention to detail and accuracy
Excellent analytical skills, with strong interpersonal skills
Proactive approach with the ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Adaptable and flexible with sound collaboration skills
Ability to manage conflict using a solution-focused approach
Ability to solve problems creatively
Ability to complete projects according to outlined scope, budget and timeline
Ability to coordinate the activities of a variety of stakeholders to drive completion of projects
Software knowledge, e.g. Power BI, Project Web App
Resolves issues that are varied but related applying extensive technical experience to identify most appropriate option or improve on approaches
Exercises judgment and interpretation to help define procedures and policies to determine appropriate action
Academic Qualifications and Certifications:
Bachelor’s or equivalent degree in the relevant field of study
Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.
Required Experience:
Advanced professional experience in project management gained within a global IT services organization
Advanced project management experience including high complexity, cross services / technology domain solutions
Advanced experience using with project management software tools, methodologies, and best practices
Advanced demonstrated experience managing the entire project lifecycle
Advanced demonstrated experience coordinating operational tasks of a team
Advanced demonstrated experience delivering client implementation projects
Advanced experience delivering projects using an agile methodology
Advanced experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities
Advanced experience interacting with executive stakeholders and providing feedback in steering committee meetings
Advanced people management / leadership experience gained within a global IT services organisation

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.