Resource Navigator
No salary listed
Junior
Associate's
Anchorage, AK, USA
In PersonMay require travel throughout Alaska and evening, weekend, or holiday work.
Social & Community ServicesCase Management & Advocacy, Community Outreach & Programs
About the job
Requirements
- An Associate's degree in Human Services, Social Work, Psychology, Public Administration, Emergency Management, or a related field is preferred.
- A minimum of two years of experience in case management, social services, community outreach, disaster recovery, housing assistance, behavioral health, or related human services programs.
- Strong proficiency with Microsoft Office applications and data management systems.
- Ability to pass a criminal background check.
- Strong customer service, communication, and interpersonal skills.
- Ability to work effectively with individuals experiencing crisis, trauma, or significant recovery challenges.
- Knowledge of community resources, social services, and disaster recovery programs.
- Ability to build rapport and establish trust with diverse populations.
- Strong organizational skills and attention to detail.
- Ability to work independently while collaborating within a multidisciplinary recovery team.
- Familiarity with trauma-informed care principles and survivor-centered service delivery.
- Ability to work in a fast-paced and evolving disaster recovery environment.
Responsibilities
- Assist disaster survivors in identifying and accessing available recovery resources and assistance programs.
- Educate survivors on disaster recovery services, eligibility requirements, application processes, and available community resources.
- Conduct resource navigation and referral activities to connect survivors with housing, financial assistance, food assistance, healthcare, behavioral health services, transportation, employment resources, and other recovery supports.
- Support survivors with Access and Functional Needs, including individuals with disabilities, medical needs, mobility limitations, language barriers, transportation challenges, and other specialized needs.
- Work closely with Disaster Case Managers to support survivor recovery plans and address unmet needs.
- Assist survivors with completing applications, gathering documentation, and navigating recovery-related systems and processes.
- Follow up on referrals and resource connections to ensure survivors receive appropriate services and support.
- Coordinate with community organizations, nonprofit agencies, tribal organizations, faith-based groups, and government partners to facilitate access to resources.
- Maintain accurate records of survivor interactions, referrals, resource connections, and outcomes within program systems.
- Participate in outreach activities, resource fairs, community meetings, and recovery events as needed.
- Ensure compliance with program requirements, confidentiality standards, and data protection policies.
- Ensure health and safety guidelines are established and followed.
- Complete required training, including safety training, and perform other duties as assigned.
Desired Qualifications
- Experience supporting individuals with Access and Functional Needs is preferred.
- Experience working directly with clients, survivors, or vulnerable populations is preferred.
- Knowledge of Alaska communities and local service networks is preferred.
- Experience working with rural, tribal, and underserved populations is preferred.
About the company
Tidal Basin Group helps organizations and communities stay strong after disasters by providing integrated resilience services. It combines program management, technology, and emergency consulting to turn vulnerabilities into stronger capabilities. The company works by listening to diverse perspectives, running collaborative assessments, and delivering practical tools and plans so clients can respond quickly and recover effectively. What sets Tidal Basin Group apart is its explicit focus on resilience as a core practice—embedding resilience into strategy, operations, and technology—rather than offering a single service. Its goal is to empower clients to rebound from challenges and “Be stronger than before.”
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Utica, New York
Founded
1985
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Simplify's Take
What believers are saying
- New York awarded Tidal Basin a $122 million disaster-recovery contract through July 2030.
- Fort Myers Beach extended Tidal Basin through February 2027 and raised value to $5.7 million.
- Tidal Basin’s 2026 World Cup preparedness work expands visibility before major event spending.
What critics are saying
- New York’s 2026 audit questioned $24.1 million in Tidal Basin payments.
- Arizona terminated statewide response contracts in 2025, halting multiple Tidal Basin engagements.
- If FEMA procurement scrutiny tightens, reimbursement disputes could crush municipal demand by 2030.
What makes Tidal Basin Group unique
- Michael Baker-owned Tidal Basin pairs disaster recovery consulting with resilience technology nationwide.
- It manages FEMA housing inspections and disaster-recovery programs, giving deep federal operating expertise.
- Its 2026 work spans preparedness, response, recovery, and continuity for public-sector clients.
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Benefits
- Remote Work Options
- Flexible Work Hours