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SmartNews

AI-powered news aggregation and curation app

Ad Quality Operations Associate - Trust and Safety

Risk & CompliancePosted on Nov 12
Full-timeShibuya, Tokyo, JapanNo salary listed

About the Job

Requirements

  • At least two years of practical experience in advertising review or content monitoring.
  • Experience supervising multiple teams or developing and supporting multiple operators.
  • Logical thinking, systems understanding, and analytical ability to understand complex systems, processes, and policies and improve operational efficiency.
  • Ability to keep up with generative AI trends and experience achieving substantial efficiency improvements through process automation or AI-review prototyping, or skills to understand and implement generative AI while accounting for its strengths and current limitations.
  • Native-level Japanese, including fluent conversation and accurate written comprehension.
  • Business-level English for collaboration with U.S. colleagues.
  • Ability to coordinate smoothly with internal and external stakeholders and collaborate across sales, development, IT, legal, and other departments toward shared goals.
  • Ability to write clear and concise project plans and reports in asynchronous, remote-work settings.
  • Ability to remain calm and respond appropriately when reviewing sensitive sexual, violent, or otherwise disturbing content.
  • Ability to work from the Shibuya office three days per week.

Responsibilities

  • Operate SmartNews advertising-review workflows.
  • Supervise advertising-review operations.
  • Train, support, and manage operators.
  • Promote AI-enabled process improvements and improve operational efficiency.
  • Manage vendors flexibly to support business expansion.
  • Improve business processes and tools in collaboration with Product and Engineering teams.
  • Proactively coordinate with related teams, especially Sales.
  • Review diverse advertisements for compliance with the company’s ad policies.
  • Monitor whether reviews are conducted appropriately and promote improvements to advertising quality.
  • Design and improve advertising-review operations, including designing, executing, and streamlining operations for existing and new products.
  • Train advertising-review personnel and coordinate with departments involved in advertising review and product strategy.

Desired Qualifications

  • Experience designing new business processes or leading large-scale improvement projects.
  • Experience leading and achieving annual KPI improvements.
  • Experience creating or operating internet advertisements at an advertising agency.
  • Deep understanding of industry self-regulatory rules, laws such as the Act against Unjustifiable Premiums and Misleading Representations, and related regulations.
  • Knowledge of programmatic advertising.
  • Experience managing outsourced contractors.
  • Experience launching or improving services, tools, or systems in collaboration with Product and Engineering teams.
  • Broad interest in online topics and advertising.
  • SQL skills for data extraction and analysis.
  • Experience working at a foreign-affiliated company or startup.
  • A growth mindset and self-starter approach.
  • Work or living experience overseas.
  • Flexibility with working hours to support U.S. operations.

About the Company

SmartNews

AI-powered news aggregation and curation app

SmartNews operates a news aggregation app that pulls stories from a network of over 3,000 publishers. The app uses machine learning to analyze millions of articles, social signals, and user interactions to select trending and relevant news, with features like SmartView and offline reading. It earns mainly from ads and publisher revenue-sharing, and offers SmartNews+ for premium content, plus SmartView First licensing for publishers. The goal is to provide a broad, newspaper-like reading experience that helps users discover trustworthy news and reduce information overload while sustaining its business through ads and partnerships.

Company size
201-500
Company stage
Debt Financing
Total funding
$486.5M
Headquarters
Tokyo, Japan
Founded
2012

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