Operations Supervisor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
• Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
• Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
• Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
• Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
• Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
• Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

Shift Production Manager
Location: CHEP Park Road, Pontefract, WF8 4QD
Shift Pattern: Monday to Friday Double Days (6am-2pm/2pm-10pm)
Type: Full Time, Permanent

Are you a people-focused manufacturing leader who thrives on developing teams, improving performance, and making decisions based on data rather than instinct? Do you enjoy leading through others, coaching frontline leaders, and using operational insights to drive measurable results?

CHEP is looking for a Shift Production Manager; internally, this role is referred to as ‘Operations Supervisor Band 2’, to lead one of our manufacturing shifts at our Pontefract site. Reporting to the Operations Lead, this is a key leadership role responsible for developing Operations Supervisors, leading frontline teams, and driving operational excellence in a fast-paced manufacturing environment.

This role is more than managing a shift. We're looking for someone who can combine strong leadership with data-led decision-making, using production data, KPIs, and operational analytics to improve performance, identify opportunities, and deliver sustainable results.

You'll play a critical role in developing leadership capability across the shift, creating a positive and accountable culture, and driving continuous improvement initiatives that support the site's long-term operational strategy.

If you're motivated by leading people, solving problems, and turning operational data into meaningful action, we'd love to hear from you.

What We're Looking For

Experience & Capability

• Proven experience leading production or manufacturing teams within a fast-paced operational environment.
• Experience leading and developing frontline leaders, including Team Leaders, Supervisors, or Shift Leaders.
• Strong understanding of manufacturing KPIs, operational metrics, and performance management processes.
• Demonstrated experience using production data, reporting, and analytics to drive operational improvements and business decisions.
• Experience identifying trends, conducting root cause analysis, and implementing actions that improve performance and efficiency.
• Experience managing investigations, disciplinaries, performance management, and employee relations processes.
• Continuous improvement and operational optimisation experience within a manufacturing environment.
• Strong Health & Safety awareness and commitment to operational excellence.

Leadership Behaviours

• Leads through people and creates high-performing, engaged teams.
• Uses data and facts to inform decisions, drive accountability, and influence outcomes.
• Strong coaching mindset with a passion for developing future leaders.
• Builds collaborative relationships and credibility across all levels of the organisation.
• Resilient and adaptable when operating in a fast-paced production environment.
• Positive, energetic, and able to balance people engagement with performance delivery.

Key Responsibilities

• Lead, coach, and develop a team of Operations Supervisors and frontline employees to improve capability and performance.
• Drive shift performance through the analysis of production data, KPIs, trends, and operational metrics.
• Use data-led insights to identify opportunities, solve operational challenges, and improve productivity, quality, and efficiency.
• Lead daily, weekly, and monthly performance reviews, ensuring actions are focused on measurable outcomes.
• Create a culture of accountability where decisions are informed by operational evidence and performance data.
• Develop leadership capability across the shift through coaching, mentoring, and succession planning.
• Manage employee relations matters, including investigations, disciplinaries, and performance management processes.
• Lead continuous improvement and site optimisation initiatives that deliver tangible operational benefits.
• Collaborate with site leadership and cross-functional teams to support strategic projects, process improvements, and operational change.
• Maintain high standards of Health & Safety, compliance, and operational performance across the shift.

 Why Join CHEP?

• Opportunity to lead and shape a developing shift team during an exciting period of growth and transformation.
• Significant people leadership responsibility with approximately 45 reports across a direct and indirect matrix.
• Influence operational performance, culture, and leadership capability across the site.
• Play a key role in improvement, optimisation, and change initiatives.
• Long-term career development opportunities within a global supply chain and manufacturing organisation.

What's in It for You?

• Competitive salary (Base + Shift Allowance)
• Annual bonus opportunity (Typically 10% of your base salary)
• Single Private healthcare
• Share scheme
• Flexible benefits package
• 25 days holiday plus the option to buy and sell additional leave
• Enhanced Company pension scheme
• Life Assurance & Employee Assistance Programme

Remote Type

Not Remote

Skills to succeed in the role

Adaptability, Adaptability, Change Management, Coaching, Computer Literacy, Cross-Functional Work, Data Analysis, Data-Driven Decision Making, Data Literacy, Delegation, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mathematic Literacy, Mentoring, Mentorship, Motivating Teams, Prioritization, Scheduling, Stakeholder Engagement, Strategic Thinking {+ 1 more}

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].