Customer Service Associate
About the job
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekend hours.
- Model and deliver a distinctive customer experience.
- Register sales on an assigned cash register and provide courteous, fair, friendly, and efficient checkout service.
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions to ensure a positive customer experience.
- Model and share customer-service best practices with team members, including interpersonal habits such as greeting, eye contact, and courtesy, and service traits such as proactively offering help, identifying needs, and assisting until satisfied.
- Provide courteous, friendly, fast, and efficient service to customers.
- Recommend items for sale, including trade-up and companion items.
- Register customer purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges as needed.
- Keep counters and shelves clean and well merchandised, take inventory, maintain records, and check in and price merchandise as required or directed by the store manager or shift leader.
- Implement company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain displays, including promotional, seasonal, super-structure, and sale-merchandise displays; complete resets and revisions as directed.
- Assist with separation of food items and product placement according to policies and procedures; assist with consumable-item stock rotation using the first-in, first-out method and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide customer service in the photo area, including digital passport photo service, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Assume web pick-up responsibilities by monitoring orders in Picture Care Plus, picking items, and delivering orders to customers as they arrive at the store.
- Assist with exterior and interior maintenance to ensure the store is clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
About the company
Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.
Company Size
10,001+
Company Stage
Grant
Total Funding
$25M
Headquarters
Deerfield, Illinois
Founded
1901
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Simplify's Take
What believers are saying
- September 2026 store-closure cuts preserve traffic and reduce breakage versus earlier 1,200-store plans.
- October 2026 Looma screens monetize pharmacy wait-time and improve retail-media economics.
- Chennai GCC, announced September 18, 2026, builds lower-cost technology capacity and hiring momentum.
What critics are saying
- August 2026 Walgreens eye-drop recall hit 748,000 units, damaging trust and margin.
- Walgreens still closes stores and Houston distribution capacity, exposing operational fragility into 2027.
- Cooler Screens litigation and repeated closures signal chronic execution risk under Sycamore ownership.
What makes Walgreens unique
- Sycamore kept Walgreens' 8,000-store footprint, preserving national pharmacy reach in 2026.
- Walgreens' pharmacy-dwell retail media with Looma launches in 1,200 stores this October.
- Chennai GCC adds 250 technology jobs, strengthening enterprise operations beyond store retail.
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↓ -2%Eye drops recalled for Walgreens brands. What you should check. USA TODAY NETWORK Updated Oct. 3, 2026, 1:27 p.m. ET * Nearly 748,000 units of over-the-counter eye care products have been recalled nationwide due to sterility concerns. * The FDA has classified this as a Class II recall, meaning the health risk is considered temporary or remote. * Consumers should check the lot numbers and expiration dates of their products and stop using any that are part of the recall. Florida consumers who use Walgreens-branded eye drops and several other over-the-counter eye care products may want to check their medicine cabinets after federal regulators announced a recall involving nearly 748,000 units nationwide. The recall affects nine eye care products sold under multiple brand names, according to a community announcement and federal recall records. Sterling Pharmaceutical Services LLC of Dupo, Illinois, began the recall on Aug. 20 after concerns about a lack of assurance that the products are sterile. The U.S. Food and Drug Administration later designated the action as a Class II recall on Sept. 21, meaning use of the products could cause temporary or medically reversible health consequences, while the chance of serious health effects is considered remote. Among the affected products are Walgreens lubricant eye drops, one of the largest portions of the recall, along with products sold under the AvKare, Reliable-1 Laboratories, Cameron Pharmaceuticals, TRP The Relief Products and Major brand names. Which eye drops are included in the recall? The recall involves 747,844 units across nine products: * Cameron Pharmaceuticals Carboxymethylcellulose Sodium 0.5% Eye Lubricant, 0.5 fl oz (15 mL): 19,284 bottles * AvKare Carboxymethylcellulose Sodium Ophthalmic Solution 0.5%, Lubricant Eye Drops, 0.5 fluid ounces (15 mL): 12,864 packs * AvKare Carboxymethylcellulose Sodium Ophthalmic Solution 0.5%, Lubricant Eye Drops, two-count twin packs: 107,377 packs * Reliable-1 Laboratories Sodium Chloride Hypertonicity Ophthalmic Solution, 5%, 0.5 fluid ounces (15 mL): 11,083 bottles * Reliable-1 Laboratories Lubricating Tears, 0.5 fluid ounces (15 mL): 47,616 bottles * Walgreens Lubricant Eye Drops, Carboxymethylcellulose Sodium 0.5%, 0.5 fluid ounces (15 mL): 301,114 bottles * Walgreens Lubricant Eye Drops, two-count twin packs: 199,600 packs * TRP The Relief Products Gentle Eyes Lubricant Eye Drops, Carboxymethylcellulose Sodium 0.5%: 14,538 bottles * Major LubriFresh P.M. Nighttime Ointment, 0.125 ounces (3.5 g) tubes: 34,368 tubes What the FDA classification means. The FDA classified the action as a Class II recall. Under the agency's definition, a Class II recall involves products that could cause temporary or medically reversible adverse health effects, or situations in which the likelihood of serious health consequences is remote. The recall stems from concerns that the affected products may not be sterile. USA TODAY contacted Sterling Pharmaceutical Services for comment on Oct. 2 but had not received a response. What Florida consumers should do. Consumers who use any of the affected products should check both the lot number and expiration date listed on the packaging. The FDA's enforcement report contains the specific lot numbers and expiration dates included in the recall. Consumers can compare their products with the federal listing at accessdata.fda.gov. If a product matches the recalled lot information, the FDA advises consumers to stop using it immediately and contact a health care provider. Additional eye drop safety information is available at fda.gov. The full recall database also can be found through the FDA's enforcement report and USA TODAY's recalls tracker at usatoday.com. This story was produced by John Gallas, [email protected]], with the assistance of Artificial Intelligence (AI). Journalists were involved in every step of the review, editing and publishing process. Learn more atcm.usatoday.com/ethical-conduct.
5TYNTK september 30 - school suspensions spike, Jetport cars burn, algae bloom dispersed, Saco Walgreens closing, shaving for cancer. 1. Spruce Mountain High School in Jay has already suspended 19 students just over a month into the school year. Six suspensions were for arguments and five for inappropriate language toward staff, while 45 other students have received detention. The principal says six students have also been disciplined for racial or sexual civil rights violations. (WGME) 2. Four rental cars caught fire at the Portland Jetport Tuesday morning. Two of the vehicles were destroyed in an overflow lot where rental cars are stored. No one was hurt, Jetport operations were not affected, and investigators say the fire is not considered suspicious. (WGME) 3. This weekend's nor'easter may have helped break up the algae bloom that's been impacting parts of Maine's coast. The Department of Marine Resources says big storms can disperse the bloom or push it offshore, but it'll take a few days to know the full impact. Officials say the algae does not threaten human health and Maine seafood remains safe to eat. (WGME) 4. Another Walgreens in Maine is closing, this time in Saco. The store will permanently close November 10th, with Saco's mayor calling it a blow to the community, especially vulnerable seniors. A recent CBS13 investigation found 45% of Mainers live in areas with limited access to pharmacy services. (WGME) 5. An Ogunquit business owner shaved his head Tuesday night to raise money for Maine kids battling cancer. Rick Dolliver has raised more than $230,000 through the event over the past two years, and this year he's aiming for $300,000 for the Maine Children's Cancer Program. Family, friends and customers also shaved their heads as part of the fundraiser. (NCM) Made Hot in Maine by the Law Offices of Joe Bornstein. Accidents happen... to be their specialty. 207-CALL-JOE or online at: joebornstein.com. Hot 104.7 Mornings 5am - 10am // #NewAt2Mix // Program Director // Avid New England Sports Fan // I Still Believe 2pac Is Alive
Walgreens cuts planned store closures. The drugstore chain now expects to close fewer than 100 U.S. stores this year. September 28, 2026. 10:42 AM DEERFIELD, Ill. - According to several published reports, Walgreens is significantly reducing the number of stores it plans to close following its acquisition by the private equity firm Sycamore Partners, marking a significant shift from the aggressive downsizing strategy announced before the deal was completed. The drugstore chain now expects to close fewer than 100 U.S. stores this year, according to media reports, a substantial reduction from earlier plans that envisioned hundreds of additional closures. Before its acquisition, Walgreens unveiled a turnaround plan that called for shuttering about 1,200 underperforming locations nationwide. The initiative aimed to improve profitability and streamline operations as the company faced mounting financial and competitive pressures. However, after Sycamore Partners completed its acquisition of Walgreens in August 2025, the investment firm reassessed the strategy and scaled back the closure plans. According to Inc. and other published reports, several hundred stores had already been closed, but the company no longer expects to proceed with the broader wave of shutdowns once anticipated. The revised outlook is significantly lower than projections that had suggested as many as 700 additional closures. Walgreens recently confirmed to USA Today that a number of locations have closed or are scheduled to close, including stores in Washington, D.C.; Illinois; Missouri; New Jersey; New York; South Carolina; Virginia; Washington state; and Wisconsin. The company is also closing a distribution center in Houston. Walgreens did not disclose how many stores it expects to open or close through the remainder of the year. The chain recently opened new stores in Hollywood, Florida and Hampton Bays, New York. At the time of the Sycamore acquisition, Walgreens operated roughly 8,500 stores across the United States. Today, the chain lists about 8,000 locations, reflecting the impact of its store rationalization efforts over the past two years. The decision to preserve more stores than originally planned signals a notable change in direction under Sycamore's ownership. The private equity firm has a history of investing in and restructuring retail companies, including Staples, Talbots and Nine West. The scaled-back closure strategy suggests Walgreens and its new owner see greater value in maintaining a larger brick-and-mortar footprint as they continue efforts to reposition the business and strengthen its long-term performance.
Walgreens sharply scales back store closure plans under Sycamore ownership. The drugstore chain now expects to close fewer than 100 U.S. stores in 2026, according to various media reports. September 28, 2026. 7:00 AM DEERFIELD, Ill. - According to several published reports, Walgreens is significantly reducing the number of stores it plans to close following its acquisition by the private equity firm Sycamore Partners, marking a significant shift from the aggressive downsizing strategy announced before the deal was completed. The drugstore chain now expects to close fewer than 100 U.S. stores this year, according to media reports, a substantial reduction from earlier plans that envisioned hundreds of additional closures. Before its acquisition, Walgreens unveiled a turnaround plan that called for shuttering about 1,200 underperforming locations nationwide. The initiative aimed to improve profitability and streamline operations as the company faced mounting financial and competitive pressures. However, after Sycamore Partners completed its acquisition of Walgreens in August 2025, the investment firm reassessed the strategy and scaled back the closure plans. According to Inc. and other published reports, several hundred stores had already been closed, but the company no longer expects to proceed with the broader wave of shutdowns once anticipated. The revised outlook is significantly lower than projections that had suggested as many as 700 additional closures. Walgreens recently confirmed to USA Today that a number of locations have closed or are scheduled to close, including stores in Washington, D.C.; Illinois; Missouri; New Jersey; New York; South Carolina; Virginia; Washington state; and Wisconsin. The company is also closing a distribution center in Houston. Walgreens did not disclose how many stores it expects to open or close through the remainder of the year. The chain recently opened new stores in Hollywood, Florida and Hampton Bays, New York. At the time of the Sycamore acquisition, Walgreens operated roughly 8,500 stores across the United States. Today, the chain lists about 8,000 locations, reflecting the impact of its store rationalization efforts over the past two years. The decision to preserve more stores than originally planned signals a notable change in direction under Sycamore's ownership. The private equity firm has a history of investing in and restructuring retail companies, including Staples, Talbots and Nine West. The scaled-back closure strategy suggests Walgreens and its new owner see greater value in maintaining a larger brick-and-mortar footprint as they continue efforts to reposition the business and strengthen its long-term performance. Get the latest Chain Drug Review news delivered straight to your inbox. Have news to share? Send Chain Drug Review your press releases and announcements.
Walgreens focuses on higher-performing ad placements: revives in-store digital screens. Published on 26 September 2026 at 2:14 pm - Written by Laura Spencer - Reading duration: 4 minutes Show summary Walgreens is rolling out a fresh wave of in-store digital screens this fall, aiming to turn pharmacy aisles and entryways into spots for educational advertising. The move, announced with in-store media company Looma, puts attention on targeted, context-aware messaging rather than loud interruptions. Walgreens taps Looma to place screens in 1,200 locations. Beginning in October, Walgreens will install digital displays in about 1,200 stores through a partnership with Looma. The decision follows a selection process that prioritized screens placed directly next to the products they reference. Looma brings an existing network to the table: more than 7,000 screens across multiple retail banners and access to roughly 13 million unique shoppers each month. For brands, that means campaigns that already run on Looma's network can now extend into Walgreens footprints. Placement and content: subtle, product-adjacent advertising. The new screens are designed to complement, not obscure, merchandising. They will be positioned to help shoppers discover products and learn about them. * Two large-format screens per participating store: one near the front and one in the pharmacy waiting area. * Digital end caps that can promote a single brand or present multi-brand educational content. * Programming featuring experts and creators across beauty, personal care, grocery, pharmacy, and wellness. Walgreens says the creative will be informational in tone, intended to aid purchase decisions rather than distract shoppers. How performance will be measured: moving beyond play counts. Walgreens emphasized measurement that tracks consumer behavior across the shopping journey. Instead of counting just how many times an ad played, the retailer will look at broader metrics that assess awareness, consideration, and conversion. Full-funnel measurement is central to the pitch, aligning in-store exposure with online and point-of-sale outcomes. Lessons from the Cooler Screens dispute. The move to Looma follows a high-profile clash with Cooler Screens, the startup that previously provided fridge-door displays for Walgreens. That earlier effort drew complaints after screens experienced technical failures and content errors. Walgreens and Cooler Screens later entered a legal dispute when the partnership unraveled. In contrast to those fridge-door panels, the new screens will sit beside products rather than replace the customer's view of real shelves. Why the pharmacy waiting area is a prime ad location. Retailers and researchers point to the pharmacy zone as a high-value site for in-store advertising. Customers often spend extra minutes waiting, which creates an opportunity for longer exposure. A March 2026 survey of more than 1,000 shoppers found consumers are relatively receptive to ads shown in pharmacy and other high-dwell spots. Analysts say high-quality, informative creative performs best in these contexts. Longer dwell-time equals higher attention, which can translate into stronger recall and influence at point of sale. What brands gain from the rollout. Brands that buy placement through Looma or Walgreens can expect several advantages: * Expanded reach into Walgreens' customer base without building new screen infrastructure. * Contextual adjacency - ads appear next to the relevant product or category. * Ability to run educational or expert-led content that supports purchase decisions. * Integration with full-funnel metrics to link in-store exposure with downstream results. Creative opportunities and examples. Content will likely include product demos, short expert segments, and seasonally relevant advice. That format seeks to inform shoppers rather than simply push discounts. Where this fits in the broader retail media landscape. Walgreens' update arrives amid a wider industry push to expand in-store digital ad programs. Competitors such as CVS have already installed digital end caps and dozens of waiting-area screens across their estate. CVS has reported plans for thousands of screens nationwide, including checkout and pharmacy displays. Executives at both chains describe digital placements as a strategic extension of their retail media businesses. Retailers refining the execution. After years of trial and error, retailers are converging on design principles that favor relevance and non-disruptive presentation. Analysts warn that poorly executed, noisy creative can harm the shopper experience. Properly produced ads - useful, concise, and context-aware - tend to be accepted by shoppers, industry experts say. Leadership and strategy shifts inside Walgreens. John Storms, Walgreens' vice president of digital and retail media, is overseeing the initiative. He joined the company after helping build Lowe's Media Network and after two decades at Target. Since his arrival, Walgreens has reconsidered its advertising playbook, focusing on higher-performing placements both online and inside stores. Storms credits Looma for an approach that keeps merchandising and shoppers top of mind. Operational details and rollout timing. The program launches in October and will roll into the selected 1,200 stores in phases. Each store will receive the store-front and pharmacy displays plus the digital end caps where applicable. * Oct - initial installations begin in selected regions. * Following months - measured rollout across the 1,200-store cohort. * Brands will be able to schedule campaigns and access reporting that links play to shopper behavior. Industry voices on what works in-store. Market observers stress the balance between monetization and customer experience. Ads that educate, remind, or suggest useful products tend to perform better than loud, interruptive messages. High-quality, relevant content wins in spaces where shoppers have time to process information, such as pharmacy lines and checkout areas. Give your feedback. Laura Spencer is your go-to guide for smart shopping. With years of experience in product reviews and consumer trends, she helps readers make confident, stylish choices. At Caroline Progress, Laura highlights the best deals and must-have finds. 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