Senior Analyst – Senior Associate - Operations
About the job
- A bachelor's degree in Business, Engineering, or another quantitative field is required.
- At least 3 years of experience in project or program management or consulting is required.
- Excellent written and spoken English is required.
- Strong stakeholder and cross-cultural communication skills are required.
- Good numerical and Boolean logic skills are required.
- Advanced proficiency with Google Sheets or Excel is required.
- Coordinate cross-venture, high-impact projects by aligning stakeholders and ensuring consistent execution across countries.
- Define work plans, timelines, governance, and resource needs; track progress and manage risks to deliver projects within scope and schedule.
- Act as a bridge between business and technical teams and manage stakeholders across countries and backgrounds.
- Identify automation opportunities to scale processes and reduce time spent on manual tasks.
- Prepare business cases with in-depth data and risk analysis to assess project feasibility.
- Produce KPI reports and root-cause analyses, and provide actionable recommendations.
- Support standardization of data models and reporting across all ventures.
- Experience in e-commerce, logistics, or technology is preferred.
- Operational process improvement experience in logistics is a plus.
- Familiarity with business intelligence packages such as Tableau or Looker is a plus.
- Ability to write SQL queries and output results into Excel through macros is a plus.
- Experience building prompts and troubleshooting outputs using AI is a plus.
About the company
Zalora is an online fashion retailer in Southeast Asia that uses a marketplace model to offer a large product range from local and international brands. It earns revenue by taking a commission on each sale of items like clothing, footwear, accessories, and beauty products, without holding significant inventory. The platform competes by focusing on fashion and lifestyle, curating over 50,000 items and providing features such as trend updates and style edits to help shoppers discover products. By targeting young, tech-savvy consumers and niche markets (e.g., modest wear, plus sizes) and running promotions for first-time subscribers, Zalora aims to attract and retain customers in a competitive e-commerce space.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$58.6M
Headquarters
Singapore, Singapore
Founded
2012
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Simplify's Take
What believers are saying
- The March 2026 masterbrand launch strengthens partnerships and refreshes customer acquisition.
- ZALORA’s AI chatbot lifted Singapore and Hong Kong satisfaction 20% year-on-year.
- Grab PayLater on ZALORA reduces checkout friction and expands basket sizes.
What critics are saying
- ZALORA cut 100 Southeast Asian jobs in April 2025, signaling fragile profitability.
- GFG reported H1 2026 revenue down 3.5%, pressuring ZALORA’s growth engine.
- Shopee, Lazada, and fast-fashion rivals compress margins and weaken ZALORA’s category moat.
What makes ZALORA Group unique
- ZALORA launched ‘Got You Looking’ on February 20, 2026, sharpening its masterbrand.
- Its six-market footprint spans Singapore, Malaysia, Hong Kong, Philippines, Indonesia, and Taiwan.
- ZALORA combines fashion retail with omnichannel experiments like The Terminal and 1SS fulfillment.
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Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
0%Meanwhile, in Singapore, ZALORA has collaborated with the Singapore Fashion Council to hold an intimate styling session showcasing intricate details of collections at Design Orchard.
ZALORA launches ai-powered chatbot across SEA users.
ZALORA has also partnered with PayLater by Grab to offer customers interest-free monthly payments or the option to pay it all next month and earn GrabRewards points.
Online fashion platform Zalora has launched 'The Terminal by Zalora' - its omnichannel retail experience - to kick off the year-end shopping season.
ZALORA is propelling the Asian fashion e-commerce scene into the future with the launch of its revolutionary AI integration - TITAN.