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Auberge Collection

Luxury country inn with holistic spa

Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timePlaya del Carmen, Quintana Roo, MexicoNo salary listedIn-person

About the Job

Requirements

  • Two years of experience in a five-star luxury hotel.
  • Ability to work a flexible schedule, including weekends and holidays, as departmental needs require.
  • Motivation to learn multiple computer programs and continually refine processes.
  • Ability to communicate clearly in English with guests, employees, owners, and management, both verbally and in writing.
  • Ability to handle multiple tasks simultaneously, prioritizing the guest experience while balancing operational computer programs, in-person guest needs, and professional telephone interactions.
  • Ability to think critically and solve problems as they arise.
  • Ability to perform basic mathematical calculations.
  • Ability to enter and access data on a computer.
  • Ability to think clearly and remain calm under pressure.
  • Ability to maintain the confidentiality of guest information and designated hotel data.
  • Ability to work cohesively with other departments and individuals as part of a team.
  • Ability to prioritize and follow up on assigned tasks.

Responsibilities

  • Ensure the guest experience meets or exceeds Auberge and Forbes quality and service standards from check-in through check-out.
  • Prepare necessary documents, including registration cards, spa treatments, and restaurant confirmations, to support efficient and timely check-in and check-out processes.
  • Record guest preferences, including personalized options or experiences and room features, in guest-history records and communicate them to the appropriate departments for follow-up.
  • Escort guests to their rooms, restaurants, spa, and other destinations.
  • Respond promptly and tactfully to guest complaints.
  • Apply the correct billing system in accordance with front-desk policies and procedures.
  • Record irregularities or discrepancies in the department logbook and communicate them to the operations director and/or general manager.
  • Process guest check-outs and bid guests farewell cordially.
  • Provide guests with reservations, information, services, local attractions, spa information, and dining reservations as needed, representing the hotel as an ambassador.
  • Organize and maintain the front desk, ensuring materials and supplies are available and accessible to support efficient departmental procedures.
  • Learn the facilities of the Etereo and Kanai resorts to assist guests and actively promote resort services.
  • Maintain good working relationships within the front-desk department and become familiar with the operations and priorities of other hotel operating departments.

About the Company

Auberge Collection

Luxury country inn with holistic spa

Mayflower Inn & Spa is a luxury country inn and destination spa in Washington, Connecticut, managed by Auberge Resorts Collection. Guests stay in 35 rooms and cottages, dine at The Garden Room or Tap Room, and access THE WELL, a 20,000-square-foot holistic spa with massages, body treatments, acupuncture, health coaching, fitness classes, an indoor pool, thermal spaces, and relaxation areas. The property blends a preserved historic hotel redesigned by Celerie Kemble with a large wellness spa and curated experiences like guided hikes and cultural tours, setting it apart from typical inns. Its goal is to offer a nature-forward escape that combines refined accommodations, gourmet dining, and a comprehensive wellness program for relaxation, health, and culture.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

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