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Full-Time

Technical Account Manager

Posted on 9/3/2024

Roku

Roku

1,001-5,000 employees

Streaming platform and device provider

Hardware
Consumer Software
Legal
Consumer Goods
Entertainment
Gaming

Compensation Overview

$143k - $245kAnnually

+ Health Insurance + Equity Awards + Life Insurance + Disability Benefits + Parental Leave + Wellness Benefits + Paid Time Off

Mid, Senior

Santa Monica, CA, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Python
Sales
Communications
SQL
Data Analysis
Requirements
  • 4+ years of client-facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalent
  • Ability to communicate clearly, concisely, and effectively, both verbally and in writing to different audiences such as product, developers, operations, and sales
  • 1+ year Video (preferably CTV) experience
  • Comprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAP
  • Experience with Ad tech and ad tech terminology
  • Effective relationship management skills with partners
  • Experience with SQL & Analytics Skills
  • Experience with supply integrations (header bidding, oRTB, etc.)
  • Familiarity with reviewing technical documentation and integration specs, such as for oRTB
  • Superset and Excel proficiency. Python, JSON/XML are a strong plus
  • Experience in app/SDK coding, log reading, and testing in Postman
  • Experience diagnosing and troubleshooting front-end issues and network requests
  • Experience with a video ad server (Freewheel, GAM, Publica, Springserve, etc.)
  • Experience on an OTT platform a strong plus
Responsibilities
  • Work on new integrations across all advertising supply partners. This includes leading the project planning, operational work, and testing related to the integration.
  • Monitor and define metrics to evaluate health of our integrations with Publishers working within the Roku ecosystem.
  • Usage of data and logs to drive decisions, insight, and optimizations.
  • Frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience.
  • Build and grow trusting relationships with external and internal counterparts.
  • Troubleshoot issues and performance drops in publisher integrations by working cross functionally with other teams in the company, including more senior team members.
  • Identify areas for product improvement and collaborate with the Product team to bring to fruition.
  • Assist with testing and success evaluation of new features.
  • Collaborate with the Publisher Partnerships team to drive strong programmer/publisher relationships through recurring calls and virtual communication.
  • Meet locally with publisher contacts when required.

Roku offers a streaming platform with a purpose-built operating system and a range of devices, providing a seamless home entertainment experience. The company also develops exclusive Roku Originals for The Roku Channel, reaching approximately 80 million households in the U.S. and Mexico.

Company Stage

Series F

Total Funding

$298.2M

Headquarters

San Jose, California

Founded

2002

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-3%

2 year growth

-8%
Simplify Jobs

Simplify's Take

What believers are saying

  • Significant investments from firms like Kessler Investment Group and Vestmark Advisory Solutions indicate strong market confidence in Roku's growth potential.
  • The launch of the NBA FAST channel and the partnership with WWE for exclusive content can attract a broader audience and increase user engagement.
  • Roku's proactive security measures, including two-factor authentication, enhance user trust and platform reliability.

What critics are saying

  • The recent data breaches affecting nearly 600,000 accounts could damage Roku's reputation and erode user trust.
  • The competitive landscape of streaming services is intense, with giants like Amazon and Netflix potentially overshadowing Roku's market share.

What makes Roku unique

  • Roku's integration with The Trade Desk offers advertisers a unique biddable private marketplace, setting it apart from other streaming platforms.
  • The partnership with Kroger for a shopper data program enhances the precision and measurability of online TV advertising, a feature not commonly found in competitors.
  • Roku's development of Pro Series 4K TVs with Dolby Atmos speakers and mini LED backlighting showcases its commitment to high-quality hardware innovation.

Benefits

Unlimited vacation days

Medical, wellness, and financial benefits

Free snacks and access to fitness center at headquarters