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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

At Truist, we believe in creating world-class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use.

This is a hands-on design role to conceptualize and deliver human-centric solutions for our client experiences. You will be able to the understand the goal and deliver solutions on time that meet requirements and adherence to company standards.

The boundaries between the digital and physical realms are blurring, giving rise to new opportunities for innovative experience design. Customers are increasingly exposed to digital interfaces co-mingled with physical spaces creating new ways to design experiences that incorporate the physical environment and aesthetics with various kinds of digital displays, tablets, and kiosks. This is also true in banking as customers step into branches for transactions and help with their financial needs. The Senior Product designer will play a critical hands-on role in shaping the experience both customers and teammates have within Truist branches.

With proven delivery skills, a strong knowledge of the craft and relevant tools, you will inspire others with your execution and defendable insights. Strong ability to articulate ideas with relevance to peers and embrace diverse perspectives. As a member of a larger team, you will support and contribute to our design culture by participating in events and initiatives that further Design within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1.    Lead design activities in cross-functional development teams to create industry leading 
experiences for our clients, teammates and the business. 
2.    Participate in design driven programs to define insights, create solutions and advocate for 
client needs.
3.    Design and deliver artifacts across a variety of environments.
4.    Strong knowledge of design standards, industry guidelines, and best practices with the ability 
to push beyond to uncover new and distinctive solutions.  
5.    Consult and collaborate with talented teams in a supportive, complex environment and develop 
an understanding of broader organizational context and goals.
6.    Use storytelling and persuasion techniques that build trust with partners and establish long-term relationships.
7.    Stay current on trends, theories, methods and processes.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor’s degree in related field (or equivalent work experience)
2.    2+ years of experience in the field (may include equivalent education)
3.    Excellent ability to communicate ideas and rationales to influence decision-making
4.    Strong understanding and application of industry and discipline standards
5.    Excellent time and issue management skills
6.    Experience creating artifacts and executing ideas
7.    Strong ability to give and accept critique, coaching, and feedback
8.    Proficiency in applicable software applications
9.    English language fluency
 

Preferred Qualifications:

1.    Experience interacting with creative teams, business owners and technical teams
2.    Working knowledge of engineering/development processes, particularly Agile
3.    Comfort level in working within a self-directed culture and navigating ambiguity
4.    A strong passion for improving people’s lives through design.
 

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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