Applications Engineer

This role requires strong customer service, commercial and technical acumen to engage clients on both commercial and engineering matters. Core responsibilities reviewing customer specifications, preparing and modifying technical documentation, generating commercial and technical quotations, managing tender budgets, and overseeing the technical and planning elements of sales orders as well as general administrative duties. You will be expected to select appropriate pumps using in-house manuals and selection tools to deliver tailored solutions for a broad range of applications. 

The successful candidate requires a Technical Qualification and experience in a technical, customer facing role. You will collaborate closely with clients, sales teams, engineering, operations, and other departments to ensure all customer requirements are met with precision and efficiency. Strong communication skills are essential for coordinating with customers and internal stakeholders both locally and internationally.

Experience & Qualifications

• Degree in engineering (Mechanical, Process, or related field).
• Minimum of 3 years' experience in a similar applications engineering or technical sales role. 
• Proven ability to read and interpret technical documentation, technical drawings and specifications.

Behavioral Competencies 

• Strong communication and interpersonal skills with both internal and external stakeholders. 
• Excellent attention to detail and accuracy. 
• Effective time management and organizational abilities. 
• Ability to work independently and take initiative. 
• Proficiency in project planning and multitasking. 
• Adaptability to shifting priorities, new technologies, and evolving responsibilities. 
• Resilient and positive mindset during periods of change or uncertainty. 
• Commitment to a high standard of work ethic

Technical Competencies 

• Strong understanding of technical drawings and product datasheets. 
• In-depth knowledge of pumping and mixing principles. 
• Familiarity with piping and instrumentation diagrams (P&ID). 
• Proficient in Microsoft Excel and general IT systems. 
• Experience with CRM and ERP platforms for order management and client interactions.

Primary Responsibilities 

• Review and interpret technical and commercial enquiries during pre-quote and order acceptance stages. 
• Develop, review, and modify commercial and technical documentation to create tenders, manage clarification and orders. 
• Utilize proprietary equipment selection tools to identify the most effective solutions for customer applications. 
• Prepare and submit complex tender documents in alignment with client specifications and expectations. 
• Enter and manage orders through internal CRM and ERP systems. 
• Active and effective communication with customers and sales representatives. 
• Respond to and resolve customer inquiries and complaints in a timely and professional manner. 
• Undertake additional duties relevant to the role as required.

Key Performance Indicators (KPIs) 

• Delivering high-quality customer service across all channels: phone, email, and in-person in a timely manner. 
• Providing effective support to sales representatives and internal departments. 
• Timely and accurate review of RFQs, tender and project requirements. 
• Efficient generation of technical documentation.
• Create cost analysis for tenders and specific RFQs. 
• Volume and value of quotes and orders processed.
• Quote-to-order conversion rates.