Watch Services Support Specialist

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

We are seeking a detail-oriented and organized Watch Services Support Specialist to support the end-to-end workflow of our watch service center. This position is responsible for managing daily shipping and receiving, conducting quality control checks, evaluating incoming watches for repair, and assisting with data entry and customer estimates. The ideal candidate will bring technical knowledge of watch movements, strong organizational skills, and a team-focused attitude

We are seeking a detail-oriented and organized Watch Services Support Specialist to support the end-to-end workflow of our watch service center. This position is responsible for managing daily shipping and receiving, conducting quality control checks, evaluating incoming watches for repair, and assisting with data entry and customer estimates. The ideal candidate will bring technical knowledge of watch movements, strong organizational skills, and a team-focused attitude.​

Responsibilities:

• Receiving – Confirm and open delivered packages, verify watch contents and intake details.        

• Shipping – Prepare and ship completed watches back to customers, ensuring all details are accurate.       

• Quality Control – Verify functionality and completeness of all watch repairs before shipment.        

• Data Entry – Assist with entering watch intake data, customer estimates, and shipping invoices.   

• Estimating – Evaluate incoming watches to determine necessary repairs and communicate required work.

• Additional Duties – Support special projects and cross-functional tasks as assigned.         

• Consistent, regular attendance is an essential function of this role.

Qualifications:

Education:College degree preferred.

Experience:2+ years of relevant experience required. Hands-on knowledge of mechanical and quartz watch movements is essential.

Technical & Soft Skills:

• Basic computer proficiency required.

• Ability to use a box cutter and safely handle incoming/outgoing packages.

• Exceptional attention to detail and accuracy.

• Strong written and verbal communication skills.

• Able to adapt to multiple roles including shipping, receiving, estimating, and administrative support.

• Highly organized with the ability to multitask and prioritize in a fast-paced environment.

The pay range for this this opportunity is $16.00 – 17.00 per hour. Final pay rate shall be determined and is based on experience and qualifications.